Temporary Auxiliary Clerk - NBU

ESSENTIAL FUNCTIONS

Customer Experience

• Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers
• Greet and interact with customers at the register; model, and ensure customers receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op's customer service standards
• Seek opportunities to exceed customer expectations and enhance the customer experience
• Maintain an awareness of promotions and advertisements in order to share information with customers and co-workers
• Maintain a calm, friendly, and professional demeanor with all customers and co-workers in all situations
• Offer to bag each customers' groceries and proactively offer carry out assistance; assist customers with unloading / loading items into carts / baskets as needed
• Investigate and respond to customer questions and requests promptly; escalate issues to supervisor as needed

Department Operations

Sanitation & Safety

REQUIRED COMPETENCIES

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Physical Requirements

Work Environment

Fast paced retail floor and environment. At times may work with or near moving mechanical parts (i.e. baler, dock equipment), in high precarious places (i.e. ladder work) and in cold / hot climate conditions. Ability to work in moderate and loud noise environments including, but not limited to; computers, paging, telephones, human voices, sound system and machinery. Occasional job-related travel within Arcata and Eureka.

Customary Work Schedule

This position customarily works a varied schedule which may include early, late, and / or weekend shifts with occasional overtime and the appropriate meal and rest breaks provided. The position requires reliable dependable performance and punctuality, anything less places a hardship on other employees and store operations, therefore, regular and prompt attendance is essential to this position. Employees are expected to report for work on time, appropriately uniformed and to accurately report all time worked using the timeclock and break sheet procedures.

IMPORTANT DISCLAIMER NOTICE : The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements, and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or a work environment change.

EEO STATEMENT : North Coast Co-op is an equal opportunity employer, committed to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.