Product Associate - Knowledge Management

Product Associate In Knowledge Management

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences. As a Product Associate in Knowledge Management, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences. Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job Responsibilities

• Supports the development of our product strategy and roadmap
• Collects and analyzes metrics on product performance to inform decision-making
• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
• Manage a Job Enrichment Program (JEP) to cultivate future leaders and enhance productivity
• Expand Model Office capabilities to new lines of business in line with MLIO roadmaps; drive intake volume growth by educating MLIO product teams
• Oversee staffing, onboarding, and intake processes; ensure Model Office is properly resourced and requests are efficiently managed
• Maintain a transparent book of work channel and repository of current and past projects
• Identify and schedule discovery activities; coordinate sessions to maximize team productivity
• Partner with product teams to assist with adoption of MLIO technology; collaborate with communications and operations to enhance product support and feedback; monitor production environments and communicate issues to developers on a standardized cadence

Required Qualifications, Capabilities, and Skills

Preferred Qualifications, Capabilities, and Skills