Credit Collections Analyst

Overview :

The Credit & Collections Analyst's duty is to oversee and control the overall credit exposure for accounts with assigned territories. The Analyst will work closely with his or her assigned Account Executive & Customer in an effort to reduce short payments, delinquent balances, and credit limit issues.

The Credit & Collections Analyst shall be accountable to, and supervised by, the Director Credit and Collections as well as Credit and Collections Manager & Supervisor.

Essential Job Functions :

Control Credit Exposure :

• Review and address (release) credit hold orders to meet warehouse cutoff times.
• Contact Customers / Account Executives about short payments, and delinquent balances.
• Conduct weekly account reviews with Account Executive & Customers.
• Interact with Account Executives / Customers regarding account open balances.
• Establish payment plans for customers who cannot pay outstanding balance in full.
• Monitor accounts with payment plans.
• Collaborate with sales and customers to resolve payment disputes and account issues.
• Maintain open and effective communication with Account Executives & Customers regarding payment terms and expectations.
• Reconcile customer accounts, investigating discrepancies and proactively resolving issues.
• Ensure past-due accounts are prioritized.
• Analyze root causes of delinquency and recommend comprehensive process changes (internally or externally) to address recurring issues and improve collection efficiency.

A / R

NSF Checks

Miscellaneous Tasks / Reports

Qualifications :

Preferred Knowledge, Skills, and Abilities :

Ferraro Foods is an equal opportunity employer.

MON - FRI | 8 : 30 AM - 5 : 30 PM