Tier I Help Desk Specialist

Responsibilities & Qualifications

This position will support activities within the Office of the Chief Information Officer (OCIO) Services Delivery Division (SDD). The position will provide Help Desk Support for CorpSrv Users.

RESPONSIBILITIES

• Provides support to end users on a variety of issues. Identifies researches and resolves technical problems.
• Responds to telephone calls email and personnel requests for technical support.
• Documents tracks and monitors the problem to ensure a timely resolution.
• Has knowledge of commonly-used concepts practices and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgment.

REQUIRED QUALIFICATIONS

AA in field or in related area or equivalent experience preferred.

Prior performance in a similarrole within 6 months of the date of hire.

Must be a U.S. Citizen

Must be able to successfully obtain a Public Trust

Overview

We are seeking a Tier I Help Desk Specialist 1 to join our team supporting NOAA SBITS in Silver Spring MD.

T ekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health dental vision 401K life insurance short-term and long-term disability plans vacation time and holidays.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging respond STOP.

As part of the application process you agree that TekSynap Corporation may retain and use your name e-mail and contact information for purposes related to employment consideration.

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.

WORK AUTHORIZATION / SECURITY CLEARANCE

U.S. Citizen

Must be able to successfully obtain Public Trust

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

TekSynap is adrug-free workplace. We reserve the right to conductdrugtesting in accordance with federal state and local laws. All employees and candidates may be subject todrugscreening if deemed necessary to ensure a safe and compliant working environment.

WAGE INFORMATION

Target salary range : $44500-$51500 yearly . The salary range displayed is an estimate and will be determined on several factors regarding the individuals particular combination of education knowledge skills competencies and experience as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex sexual orientation gender identity protected veteran status national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all company-sponsored activities and all employment actions such as promotions compensation benefits and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application please contact for assistance.

Required Experience :

IC

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 44500 - 51500