Customer Service Representative

Customer Service Representative

The Customer Service Representative is the communication link between customer / sales / production and provides high level, professional customer service by responding to customer inquiries by telephone, email, written communication or personal contact to provide product / services information and to resolve mostly routine and some non-routine, more complex problems and requests with accuracy and efficiency.

Job Responsibilities

• Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.
• Identify and assess customers' service needs and refer to other service or technical departments for follow up or additional information as needed.
• Ensure order instructions and information are submitted accurately and per customer specifications.
• Maintain current and accurate order entry information in all required software programs.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Additional duties as assigned.

Qualifications / Requirements

Physical Aspects / Work Environment

Matthews Memorialization is a leader in the memorialization industry who is committed to helping customers grow their businesses and helping families move from grieving to remembrance by providing products of superior craftsmanship and revenue generating programs and services. Within this industry, our Environmental Solutions is focused on the design and manufacture of advanced combustion systems. Matthews Memorialization is a (MATW) Matthews International company.