Director, Broker Services - US Based Remote

Director, Broker Services

The Director of Broker Services will report to the National Vice President. This individual will support the efforts of the field leadership team and the Growth Consultants in the field, serving as a point person for all franchise-related operational issues. The Operations Director will oversee and streamline the operational activities that support ERA franchise owners, leadership, and Growth Consultants. This role is both strategic and hands-onensuring that processes, systems, and resources align with the brand's mission and vision. The ideal candidate is self-motivated, highly organized, collaborative, and experienced providing a high level of customer service. Responsibilities include :

• Support National VP with resolution of franchisee issues, coordinating as necessary directly with franchisees and internal Anywhere departments
• Direct management and responsibility for the integration of the ERA Solutions Hub
• Develop a thorough understanding of all ERA and Anywhere based systems and platforms
• Liaison to Help Desk team and maintain SME on escalated tech concerns
• Brand subject matter expert on DASH, third party integrations, listing feeds, and data flow
• Oversight of internal renewal process
• Create / support reporting frameworks and KPIs to track operational effectiveness
• Understand the brand franchise agreement and have ability to answer questions about agreements
• Oversight, tracking and management of office change process
• Support field team and transitions manager with new franchisee onboarding and M&A transitions
• Strategically coordinate with team on outbound broker communications
• Manage weekly meetings with Contract Admin and Real Estate Financial Services
• Understanding of Franchise Disclosure Document (FDD) process and proactively manage compliance
• Support and oversight of Awards Program
• Serve as liaison and service manager for International Franchisees
• Attend brand events as necessary

Qualifications include :