Service AdvisorHiley Mazda of Arlington • Arlington, Texas, USA
No longer accepting applications
Service Advisor
Hiley Mazda of Arlington • Arlington, Texas, USA
30+ days ago
Job type
- Full-time
Job descriptionOversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service. Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled. Ensure the daily inventory of technicians time is consistently sold to service customers. Answer technical questions about vehicle problems warranties services and repairs. Maintain Customer Satisfaction scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions. Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers High School Diploma or Equivalent preferred Professional well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid drivers license
At theHiley Automotive Group we know to be best-in-class in the industry and to succeed that we need the best people. Thats why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work an engaging and collaborative environment recognition for performance and opportunities for growth and advancement.
Benefits
- Medical and Dental
- 401(k) available at most locations
- Paid Time Off
- Competitive Pay
- Life Insurance
- Professional Development
Responsibilities
Qualifications
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience :
Unclear Seniority
Key Skills
Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service
Employment Type : Full-Time
Experience : years
Vacancy : 1
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Service Advisor • Arlington, Texas, USA
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