Job Title : Technical Support Analyst
Location : Forsyth, GA 31029
Interview Type : Either Web Cam or In Person
Duration : 8+ months contract (Possible extension)
Description :
Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems.
This position will be located at either the State Offices South location (Tift Campus) in Forsyth, GA or the Georgia Correctional Industries location in Decatur Georgia upon request. Travel will be required. GDC offers a hybrid work schedule with three days in office and two days teleworking after a six-month training period.
Mileage Re-imbursement :
- If going to a correctional facility, expensing mileage will be allowed.
- Going to one of the sites (Decatur or Forsyth) for regular work, mileage re-imbursement will NOT be allowed.
Key Responsibilities :
Manage and administer the Google Chrome Management Console for all GDC / GCI devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management.Using information provided in the Admin Console, monitor every aspect of the Google Workspace domain. Major metrics to be tracked include but not limited to : Usage, User Status, Storage, Security and File Sharing.Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.Configure, deploy, and update Chromebooks, extensions and educational applicationsEnforce device and user policies, including content filters, sign in restrictions, and security settingsProvide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for educationTroubleshoot hardware, software and connectivity issues related to Chrome devicesCollaborate with instructional technology teams to ensure compatibility of digital learning toolsMaintain accurate inventory records for Chrome devices and peripheralsDocument support procedures, user guides, and troubleshooting stepsAnalyze support trends to recommend improvements in device management and user experienceMonitor system performance, updates and security compliance within the Chrome environmentQualifications :
Associates or Bachelor's degree in Information technology, Computer Science or related field (or equivalent experience)2+ years of experience providing IT support or systems administration preferably in an educational settingHands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devicesTechnical Skills
Proficiency with Google Admin Console, Chrome Management Console and Google workspaceProficiency in Apple products and Mac supportFamiliarity with device imaging, policy configuration, and remote management toolsKnowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practicesExperience supporting web-based applications and learning management systems (LMS)Preferred Qualifications
Google Certified IT Support Professional or Google Certified AdministratorExperience with large scale Chromebook deploymentsFamiliarity with content filtering tools and device compliance reportingWorking Conditions
Standard office and / or hybrid work environmentTravel is required throughout the state of GeorgiaOccasional lifting of up to 25 lbsWill be required to go into prison setting with escorts