Client Concierge

Client Relationship Manager

Build strong, long-lasting relationships with contract clients, acting as the primary point of contact. Confidently host and lead meetings with clients both virtually and in person. Ensure all client records are complete, accurate, and updated with the most current information. Maintain client retention of 98% through proactive relationship management and exceptional customer service. Achieve organic account growth of 20% by identifying upselling and cross-selling opportunities. Monitor and maintain client accounts to ensure payments remain within 80% or greater compliance with payment terms. Educate and train clients on Day & Nite's proprietary technologies, including the DNAS Connect Mobile App and FMAnywhere online platform. Conduct Quarterly and Annual Business Review presentations to highlight account performance, opportunities, and recommendations. Exceptional problem-solving skills with the ability to resolve challenges effectively. Strong listening and critical thinking skills to understand client needs and propose solutions. Ability to perform under pressure while maintaining a professional, client-first approach. Excellent presentation skills with the confidence to present to executive-level stakeholders. Strong organizational skills with a focus on detail, accuracy, and follow-through. Ability to thrive in a fast-paced environment and adapt quickly to changing priorities. Self-driven and able to work independently without micromanagement.