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Mechatronics Engineer
Mechatronics EngineerFANUC America Corporation • Hoffman Estates, IL, US
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Mechatronics Engineer

Mechatronics Engineer

FANUC America Corporation • Hoffman Estates, IL, US
10 days ago
Job type
  • Full-time
Job description

Overview

Join to apply for the Mechatronics Engineer role at FANUC America Corporation

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

Position

The Associate Mechatronics Field Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting and / or maintenance services for CNCs and related peripheral equipment. Reporting to our Hoffman Estates, IL office, the Associate Field Service Engineer will provide support to customers in Illinois, Indiana, Missouri, Wisconsin and the Upper Peninsula of Michigan with on-site repair, troubleshooting and / or maintenance services for CNCs and related system peripheral equipment. This position will report to Manager, Service Center in the Service group. This position is a salaried, non-exempt role.

Responsibilities

  • Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products. Investigate customer complaints and perform analysis to determine the cause(s). Operate with consistent support of Supervisor / Manager.
  • Actively participate in on-the-job training and classroom instruction.
  • Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers.
  • Report quality problems to the appropriate manager / supervisor as they are encountered.
  • Control inventory as assigned.
  • Learn service operations, procedures and policies, including timely and accurate submission of required paperwork.
  • Maintain all company-provided equipment, including tools.
  • Travel as required within company-provided directions and guidelines.
  • Travel to customer sites with some overnight travel ranging from 2-8 nights per month.
  • Able to travel by airplane for training purposes / meetings as needed.
  • Supervisor / Manager provides detailed instructions and screens assignments to ensure a proper match for the Service Engineer's level of expertise. Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor / Manager. Will frequently work with a more senior-level Field Service Engineer.

Qualifications and Experience

  • High School Diploma or GED
  • Associate's or bachelor's degree in Electronics or Mechatronics, Technical Trade School graduate and / or relevant work experience in a related field preferred.
  • 2 years of relevant experience in a technical customer support or field service environment preferred.
  • Ability to diagnose and problem-solve.
  • Ability to make preliminary selections and adaptation of engineering alternatives.
  • Ability to learn and absorb new ideas quickly and completely to keep current with changes in technology and methodologies.
  • Good oral and written communication skills.
  • Troubleshooting ability.
  • Use of diagnostic tools.
  • Flexibility in traveling 80% - 90% to customer sites.
  • Must have or be able to obtain a valid driver's license.
  • Must be able to drive throughout the organization's service area for business as required.

    • Benefits and Compensation

  • Salary range : $51,917 - $83,283 per year . The pay range includes salary and other compensation, including bonuses and profit sharing.
  • Medical insurance
  • 401(k) Retirement Program
  • Life Insurance
  • Short-Term & Long-Term Disability Plans
  • Tuition Reimbursement
  • Wellness Program
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Generous Holiday & Vacation Program

    • Sponsorship and Equal Opportunity

    Sponsorship is not provided for this position.

    Equal Opportunity Employer, including disabled and veterans.

    Additional Details

  • Seniority level : Associate
  • Employment type : Full-time
  • Industries : Automation Machinery Manufacturing

    • We offer market competitive pay and benefits programs, opportunities for advancement, knowledge and skill development, and recognition of individual achievements. More information related to benefits offered by FANUC America can be found at the hyperlink attached here.

    A compensation package offered to a successful applicant will be determined by consideration of factors including geographic location, educational attainment, and level of experience.

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    Engineer • Hoffman Estates, IL, US