National Operations Specialist

National Operations Specialist

We are seeking an empathetic, detail-oriented individual to join our team and be the welcoming face and voice of our mental health therapy practice. The ideal candidate should possess excellent communication skills, a compassionate demeanor, and the ability to understand and address the needs of our clients and staff. As the first point of contact, the National Operations Specialist will play a crucial role in creating a positive and supportive environment.

In this role, you will be responsible for managing the daily operations of the office, ensuring smooth administrative processes, and providing a warm and welcoming environment for our clients. Your organizational skills, strong interpersonal abilities, and commitment to client care will contribute to the overall success of our practice.

Responsibilities

• Front Desk Operations :
• Answer incoming phone calls, respond to scheduling requests and inquiries, and schedule appointments.
• Manage appointment calendars, ensuring accurate scheduling and timely reminders.
• Maintain confidentiality of client information and ensure compliance with privacy regulations.
• Administrative Support :
• Manage client records, ensuring accuracy and confidentiality.
• Coordinate client intake processes, including gathering necessary information and forms.
• Assist therapists with administrative tasks, such as scheduling client sessions and billing procedures.
• Respond to client inquiries for services from various referral sources.
• Perform quality checks with clients after their consultation.
• All other duties as assigned.
• Communication and Client Care :
• Provide excellent customer service, addressing client inquiries and concerns in a professional and empathetic manner.
• Liaise with therapists and clients to facilitate communication and ensure smooth session transitions.
• Maintain a professional and compassionate demeanor while dealing with clients who may be experiencing emotional distress.
• Billing and Financial Management :
• Coordinate billing processes, including insurance information collection, sharing information with the Billing Department, and communicating client copay and deductible information to clients.
• Collaborate with clients and insurance providers to resolve billing issues.
• Assist with financial record-keeping and generate reports as needed.

Requirements

Attributes