Call Center Supervisor

A company is looking for a Supervisor to manage day-to-day operations of customer service teams in a call center environment.

Key Responsibilities

Lead and motivate a team of 12-20 customer service associates to achieve service level agreements (SLAs) and key performance indicators (KPIs)

Supervise and monitor team activities, providing coaching and feedback to enhance performance

Conduct appraisals, organize training programs, and manage team meetings to ensure effective communication and operational efficiency

Required Qualifications

1-2 years of supervisory experience

Previous experience in a healthcare call center role

Excellent knowledge of MS Office, particularly Excel

Preferred : Minimum 1 year as Process Leader or Team Leader

2 years of undergraduate or graduate education from a 4-year college course