Executive Director, Professional Services

Executive Director Professional Standards

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The Executive Director Professional Standards leads a multifaceted team that is responsible for overseeing regulatory compliance operations across our CVS retail pharmacy and Omnicare long-term-care pharmacy businesses. As it pertains to CVS, this role has responsibility for both front store and pharmacy regulatory compliance operations. In this capacity on the front-store side of our business, this individual will oversee the Pricing Accuracy Officer for the state of California, responsible for leadership and oversight of a team of Compliance Auditors located in that state. The Professional Standards team is situated at the critical junction of operations, regulatory compliance, quality and safety. It is responsible for mitigating significant ($1B+) fiduciary, regulatory, and reputational risk to the company. This leader will leverage their deep understanding of our business, operating standards, and federal / state regulatory requirements to develop strategic roadmaps and operational plans to achieve defined business objectives, metrics, and KPIs. The initiatives, programs and tactics developed and implemented by this team vary greatly depending upon the specific need being addressed. They include policy development, development or modification of standard operating procedures, training programs, data analysis and report / dashboard development, auditing and creation of business requirements for IT system enhancements. The Executive Director will balance their experience in each of these areas along with their strong innovative and entrepreneurial spirit to engage and inspire the team. This leader will be passionate about cultivating and developing a highly engaged, purpose-driven team of professionals. In this role, the Executive Director will partner extensively with senior leaders (VP SVP) both in the field and in the CSC. As such, this leader will have exceptional executive presence, and a proven track record of being able to impact and influence across all levels of the organization. This leader will monitor relevant external trends, internal trends, metrics and analytics to identify emergent risks to the organization, and act as a catalyst cross-functionally with other stakeholders to ensure the full resources of the CVS organization are brought to bear to mitigate those risks.

Required Qualifications :

• 15+ years experience of developing, implementing and executing programs
• 15+ years of demonstrated successful leadership experience
• 15+ years proven track record of influencing others with and without authority
• 15+ years experience building high-performing, successful teams developing key talent. Demonstrated passion for bringing new leaders along and helping them realize their ability to impact the business.
• 15+ years experience actively taking on issues in a decisive manner, while keeping broader organizational dynamics in mind and empowering your leaders to obtain results through building behaviors.
• 15+ years experience leading under pressure, adapting to changing dynamics in real time, and finding solutions that satisfy multiple customers of the business.
• 15+ years experience understanding and breaking down highly complex situations to deliver impactful solutions in real time.
• 15+ years experience effectively demonstrating excellent verbal and written communication skills, very strong interpersonal and presentation skills.
• 15+ years experience collaborating effectively across different business functions, different perspectives, and different styles of leadership.
• Ability to think about the impact of decisions on the broader enterprise.
• Consistently demonstrates strong executive presence.
• Consistent record of exceptional customer service skills in increasing larger scopes of responsibility.
• Thorough understanding of Federal and State regulations and laws governing the operations of our front stores and pharmacy businesses.
• Understanding of CVS and / or Omnicare standard operating procedures, workflow, and practice standards.
• Currently licensed as a Registered Pharmacist.
• Ability, and willingness, to travel regularly, 15-25% of time.

Preferred Qualifications :

Education : Required : BS Pharmacy or Pharm D. Preferred : Advanced Degree

Pay Range : The typical pay range for this role is : $200,000.00 - $280,000.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great benefits for great people : We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include : Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.