Food Runner - Hearthstone

JOB OVERVIEW:

The Food Runner is responsible for delivering food orders from the kitchen to guests quickly, accurately, and professionally. This role ensures proper presentation of dishes, supports servers during busy service periods, and helps maintain an efficient and positive dining experience.

JOB EXPECTATIONS:

Responsibilities include, but are not limited to, the following:

• Stocking and wiping plates in assigned area.
• Keeping area clean and tidy at all times.
• Working as a liaison between the kitchen and the serving staff, conveying guest issues.
• Performing assigned side work.
• Identifying and briefly describing each plate to the guests accurately.
• Commanding full menu knowledge at all times and preparation methods.
• Assisting in bussing tables and marking appropriate silverware when necessary.
• Ensuring the cleanliness of all service stations.
• Reporting to the kitchen if table is properly cleared and marked or if guests are eating slowly.
• Effectively communicating with management and service staff in order to fulfill and address any issues or needs requested by guests and or other employees.
• Working as a team, assisting all guests’ and employees’ needs and inquiries.
• Always be positive, show enthusiasm, be humble, be thankful, and be respectful to all team members.
• Maintain a clean and safe working environment
• Greeting guests in a positive, friendly manner and making them feel welcome.
• Anticipating the guests’ needs and responding appropriately with a sense of urgency.
• Maintaining a level of professionalism, that will make guests want to return.
• Bidding farewell to guests, using guest’s name when known, and encourage them to return.
• Performing all opening and closing duties, based upon shift assignment.
• Building and establishing a personal clientele.
• Encourage guests to make weekly table reservations
• Adhere to weekly table and guest list requirements
• Assist in developing restaurant database through networking and completing data cards.
• Participate in weekly marketing requirements
• Following all procedures and policies set forth by the company, division, department and all health and safety regulations set by County health department.
• Conforming to the department grooming standards, uniform or attire, and jewelry policy.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities

REQUIREMENTS

• 2 Years experience as Runner in a similar, high-volume restaurant or day club, night club environment or 6 months of experience in a fine dining establishment preferred.
• Good communication skills: multilingual is a plus.
• Ability to speak and read in English proficiently.
• Positive attitude, self-motivated, energetic and is a willing learner
• Ability to follow directions well, make quick decisions, and keep organized while under pressure.
• Professionally groomed in a manner consistent with department grooming standards.
• Ability to read and organize tickets in kitchen – make sure chefs are aware of special orders or allergies.
• Ability to recognize dishes, assemble final garnish and know seat numbers.
• Ability to use standard kitchen equipment, including, but not limited to toasters, refrigerators/coolers, slicers, bread knives, beverage machines.
• Knowledgeable about health and safety regulations
• Knowledge of SNHD rules and regulations.
• Physically able to lift and carry at least 50lbs on a tray or arm service where it applies.
• Physically able to walk without assistance on various surfaces for an extended period of time.
• At least 18 years of age

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL REQUIREMENTS

• Must be able to work under time constraints and within established deadlines.
• Must regularly lift and/move up to 50 pounds, and must have the ability to push, pull, reach and balance when performing job duties in varying work areas such as confined spaces.
• Physical ability and stamina to stand for long hours.
• Physically able to walk without assistance on various surfaces for an extended period of time.

WORKING CONDITIONS

• Work is performed indoors and outdoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

Clique Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Clique Hospitality makes hiring decisions based solely on qualifications, merit, and business needs at the time.