Director of Sales-Shop At Home (Paramus)
Key member of the sales leadership team, Director of Sales-Shop At Home is the general manager of the in-home business unit servicing markets without Blinds To Go showrooms (BTG Partners Program). Directly managing and working closely with shop-at-home outside contractors, installers and collaborating with other senior managers, he / she will develop and implement systems and processes that support rapid growth of this business. He / she must be a good recruiter and manager of outside sales people and have excellent communication skills.
Key Responsibilities
- Recruit, manage and drive growth of shop-at-home (SAH) business in markets without BTG showrooms (BTG Partners)
- Actively recruit and on-board outside contractors with experience in window treatments
- Work with merchandising and marketing to develop programs, tools that improve BTG Partners performance
- Work with business support groups to provide ongoing operation support to BTG partners
- Work with installation managers to build installation network and maintain excellent service levels in remote markets
- Help identify and qualify installers as needed
- Measure installation service levels
- Work with stores leadership to identify additional opportunities for BTG Partners Program
Key Requirements
Bachelors in business or related field
10+ years experience including :
Operating experience in retail or multi-location service businessIn-home sales and management experienceExperience managing 3rd-party service providersStrong interpersonal and communication skillsHigh energy and strong motivation skillsVery strong customer service, problem-solving and follow-up skillsAbility to identify root causes and solve issues with a high sense of urgencyAbility to build cross-functional relationshipsExperience working independently, but also as part of a teamIntegrating senior manager into the existing business and culture is critical. We will work with him / her to develop an integration plan that sets up the new manager for success at BTG.
Development plan will be individualized, and will include time in our stores to gain a first-hand appreciation of our customer service requirements and to develop key relationships in the field.