EL Shift Supervisor

Position Purpose :

To supervise an assigned shift, designed to develop leadership skills required for the Restaurant Manager position.

Placement in the Organization : . Is responsible

Reports to a member of the management team. Supervises hourly restaurant

employees during the shift.

Resonsibilites / Duties / Activites :

• Directs and establishes priorities for the crewmembers during their shift. Assigns work stations.
• Coaches, counsels and disciplines crew members. Is responsible for taking appropriate disciplinary action.
• Maintains positive employee relations through effective supervision. Ensures a harassment free work environment for all employees and guests during the shift.
• Fill in for crewmembers during break periods. May cover a work station for all or part of the shift.
• Accounts for and manages all company funds during the shift. Completes safe audits, cash drawer counts, bank deposits, coin and change orders, and shift end balances.
• Completes administrative tasks required on assigned shifts.
• Prepares product orders when necessary.
• Adjust the number of employees on duty based on anticipated sales volume to maintain productivity and guest service standards.
• Orients and trains new crew members. Cross-trains crew members.
• Is accountable for proper handling of all food products. Ensures that products meet standards.
• Prevents food shortages, waste, and theft.
• Reports employee issues to the General Manager, Assistant Manager, District Manager, or Human Resources Manager, as appropriate.
• Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect.
• Ensures that service meets expectations for speed, accuracy and friendliness. Resolves guest complaints on shift. Report significant complaints to General Manager or Assistant Manager.
• Checks in deliveries.
• Ensures that shift is run in compliance with company standards and procedures.

Experience / Education / Qualifications

Physical Requirements :

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