Customer Advocate

Customer Advocate

As a Customer Advocate, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You will coordinate and guide residential and commercial painting jobs through the scheduling and installation stages and serve as the focal point for communication among the various involved parties. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, thrive in fast moving environments, and are able to manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Ensure assigned projects are kept on schedule and within budget while meeting clients' needs and delivering a quality project
• Plan, schedule and coordinate painting projects from estimated to completed
• Draw up schedules and plans of operation for painting projects in close consultation with homeowners.
• Coordinating other trades such as: pressure washing, carpenters, stucco repair, etc.
• Lead meetings and ensure proper document control and recordkeeping
• Guide project to completion to ensure proper close-out

Job Requirements:

• Minimum 2 years of customer service experience
• Bilingual
• Strong written and verbal communication skills
• Computer literate, with working knowledge of work processing, business software and spreadsheet applications
• Professional appearance and personality
• Team player who can work independently

We are actively interviewing for this position - Apply today and our hiring manager will follow up!