Field Service Technician

Description

Job title : Field Service Technician

Reports to : Field Service Manager

Summary of the position

Responsible for technical support of Sullair products including installations, maintenance, repairs and troubleshooting. Work with various departments at Sullair to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support Sullair Training Department for customers, distributors, and employees. Position reports directly to the Technical Service Manager.

Duties and responsibilities

• Provide technical assistance related to Sullair products via phone and email queues
• Travel to field jobsites to assist in commissioning, troubleshooting, repair, and service of Sullair compressors
• Follow standard work for pre and post service preparation (submit expense reports, develop service reports, making travel arrangements)
• Follow all Environmental Health and Safety policies and procedures
• Communicate distributor feedback to Sullair management as Voice Of Customer
• Drive field concerns to closure in a timely manner
• Support goal of service within the Service Department of 95%
• Assist in writing technical service bulletins

Education

Professional experience

Key behaviors

Direct reports

The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Sullair is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

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