Collections Specialist, Patient Financial Services

It’s the people that make the difference. Are you ready to make your impact?

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join? We are looking for a Collections Specialist, Patient Financial Services to join our team. The position will be based at the corporate office located in Westchester, IL near Oak Brook. This is a work from home position; however, the candidate must be flexible to train onsite. As a Collections Specialist, Patient Financial Services you must possess strong communication, attention to detail and collaboration with all parties involved.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answer incoming calls into call center and assist patients / insurance companies with account questions in a courteous and timely manner. Ensure patient / insurance companies understand the billing statements and processes to provide the highest level of customer care.
• Facilitate follow-up communications with insurance companies and patients regarding claim / payment status through practice management system and reporting tools.
• Document all actions and maintain a permanent record of patient accounts to ensure a sufficient audit trail
• Review and adjust balances according to fee schedules and management / MD requests, able to verify that claims have processed correctly by the insurance plan.
• Research and obtain necessary documentation for insurance companies to process outstanding claims.
• Identify denials and appeal with proper documentation within a timely manner to secure payment.
• Answers patients' questions regarding statements and insurance coverage. Telephones or emails insurance carriers, adjusters and / or third-party companies to resolve unpaid balances.
• Responds and handles attorney requests for bills as well as any questions regarding balances. Also negotiates settlements as cases close.
• Any other duties as assigned.

Education and / or Experience

What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package.

Pay Rate : $19.00 - $23.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.