Full Time Assistant Store Manager (Store 5411)

Full Time Assistant Store Manager (Store 5411)

Base pay range : $17.80 / hr - $21.80 / hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Overview

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The role develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and a shared passion for gaming. The position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

Responsibilities

• Provide best-in-class guest service : greet guests, respond to questions / concerns quickly and courteously, assist with gaming needs, inform guests of promotions, recommend items, and thank guests for shopping.
• Support the shopping environment, visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases / returns accurately using POS system, handling transactions with correct changes and receipts while maintaining top guest service.
• Resolve guest questions in person or by phone; escalate issues to the Store Manager as appropriate.
• Promote GameStop guest benefits, including new title reservations, trade-ins, and Pro Rewards programs.
• Assist the Store Manager with setting guest service expectations and training store associates in company policies and guidelines.
• Monitor associate performance and provide feedback; address unsatisfactory performance as directed.
• Provide recognition and feedback to associates; document performance in the HR system in partnership with the Store Manager.
• Ensure onboarding, training, and compliance completion prior to shifts; ensure associates know policies, inventory control, loss prevention, safety, and ethical responsibilities.
• Schedule store associates to meet staffing needs and ensure guest service levels; supervise staffing for optimal service.
• Approve payroll, manage paid time off, and verify accurate pay for all time worked.
• Maintain clean, organized store areas and ensure fixtures and equipment are in good working order.
• Fulfill Omni-Channel orders and ensure daily shipment.
• Protect company assets through inventory control and loss prevention; inspect packages at closing and report concerns to the Store Manager.
• Support sales, profit, and shrink goals and complete required administrative duties.
• Perform stock counts, restock shelves, and ensure products are properly represented and organized.
• Balance and reconcile daily transactions; manage banking procedures and deposits as required.
• Verify shipments for discrepancies and conduct inventories; communicate issues to management.
• Process defectives / recalls and stock pulls with proper labeling and lists.
• Maintain associate and guest safety; report injuries per company guidelines.
• Maintain store records / files and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to all company policies, Code of Standards, and safety procedures.
• Open and close procedures as required.

Qualifications

Key Skills and Abilities

Benefits

Full-time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Bonus and other incentives may apply.

Employment Type

Seniority level

Industries

Equal Employment Opportunity : GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity or expression, marital status, or military status. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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