Director - Digital Product Management (Onboarding)

Director, Global & Large / International Card Services Sales-Assisted Corporate Journey

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Reporting into the VP, Sales-Assisted Onboarding, the Director, Global & Large (G&L) / International Card Services (ICS) Sales-Assisted Corporate Journey will lead the modernization of global onboarding capabilities supporting G&L, and ICS markets and partnering with strategic teams across G&L and ICS as well as delivery teams in Technology, Risk and Product. The role will drive strategy and execution for sales-assisted experiences across multiple regions, advancing scalability, compliance, and client satisfaction. It will oversee the evolution of the client self-service portal and internal Sales tool (DASH), strengthen third-party onboarding frameworks, and embed analytics-driven insights that enhance transparency and operational performance. The role will connect global architecture, local market delivery, and enterprise strategy to ensure Amex continues to deliver world-class onboarding experiences across every channel.

Lead the end-to-end transformation of global and local (G&L / ICS) sales-assisted onboarding journeys, driving alignment with enterprise onboarding standards.

Partner on the globalization strategy and execution of the program, ensuring consistency and control across regions.

Oversee strategic project delivery for US Large Market and maintain future-state readiness for ongoing channel modernization.

Manage DASH, company setup and client self-service portal initiatives to support sales-assisted functions across G&L and ICS.

Drive modernization of legacy systems, ensuring readiness of the global offering, integration with enterprise onboarding systems, and enhanced control adherence.

Partner with ICS Center of Excellence (COE) and regional teams to define and execute third-party onboarding strategies, ensuring operational readiness and scalability.

Drive end-to-end architectural alignment, enabling cross-channel scalability, system integration, and unified onboarding frameworks.

Advance analytics and reporting enablement to deliver actionable insights that enhance onboarding throughput, speed, and compliance visibility.

Collaborate with cross-functional partners across Product, Tech, Design, and Risk to deliver seamless onboarding solutions aligned with enterprise architecture and regulatory standards.

Strengthen governance and control adherence through proactive issue management, audit readiness, and operational discipline.

Champion process automation and digital enablement to reduce manual intervention, streamline customer onboarding, and improve global reporting efficiency.

Minimum qualifications :

7 years of experience in product management, client onboarding, or digital transformation within financial services or technology organizations.

Proven ability to lead multi-market and global initiatives involving complex stakeholder alignment and cross-regional execution.

Deep understanding of compliance, KYC / AML frameworks, and third-party risk management.

Demonstrated success in building partnerships across enterprises, including Technology, Risk, and Design, to deliver integrated client experiences.

Exceptional people leadership skills, with a proven ability to develop, mentor, and inspire high-performing teams while fostering accountability, collaboration, and career growth.

Excellent communication and influencing skills, with the ability to simplify complexity and drive alignment across global business and technology teams.

Experience operating in a matrixed enterprise environment with strong execution discipline and operational rigor.

Bachelor's degree.

Preferred qualifications :

Proven people leadership skills.

Salary range : $144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Job : Product

Primary Location : US-New York-New York

Other Locations : US-Arizona-Phoenix, US-Florida-Sunrise, US-Georgia-Atlanta

Schedule : Full-time

Req ID : 25021398