Commercial Lines Account Manager - Construction, Contractors (Remote Opportunity)

Account Manager - Commercial Lines

Fully Remote (Eastern or Central Time Zone candidates) | Supporting : Charleston, SC | Book Focus : General, Construction, Contractors

Remote policy : individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Remote work requires a dedicated, distraction-free workspace and is not a substitute for personal responsibilities during working hours.

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure no errors or omissions.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity / suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership aligned with IOA values.

Ideal Candidate Qualifications

What We Offer

What to Expect (Application Process)

Salary Range

The expected pay range for this position is $60,000 to $90,000 per year, depending on experience, relevant skills, and geographic location.

Seniority Level

Employment Type

Job Function

Industries

Insurance Office of America is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Get notified about new Commercial Lines Account Manager jobs in Columbus, GA.

J-18808-Ljbffr