Talent.com
No longer accepting applications
Customer Success Manager

Customer Success Manager

ApiiroLancaster, PA, US
1 day ago
Job type
  • Full-time
Job description

Customer Success Manager

Apiiro is a fast-growing startup at the forefront of application security. Our cutting-edge platform is designed to help development teams build secure software quickly, enabling them to move faster while managing risks. As pioneers in the AppSec space, we're shaping the future of secure software development in the AI era. If you're looking for an exciting opportunity to make a significant impact and grow with a passionate team, Apiiro is the place to be.

You are an outcome-driven strategist and trusted advisor who thrives on solving complex problems. You understand SDLC methodologies, development infrastructure, and application security tools, and can translate these into tangible business outcomes. You are incredibly organized, proactive, and able to balance multiple priorities while maintaining strong relationships with both technical teams and executive stakeholders.

Qualifications

  • Strong understanding of SDLC & Infrastructure (Agile, Scrum, Waterfall, SCMs, CI / CD pipelines, DevSecOps processes, container registries)
  • Knowledge of Application Security tools (SAST, SCA, AI Security, secure supply chain, secrets detection, pen-testing, threat modeling, misconfiguration detection)
  • Experience driving measurable ASPM outcomes (risk reduction, adoption metrics, ROI)
  • Familiarity with next-gen security tools such as AI Agents
  • Excellent communication and relationship-building skills

What You Will Do

  • Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints.
  • Drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value.
  • Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone-based planning.
  • Translate technical features into measurable business value, identify whitespace opportunities, and maximize platform adoption.
  • Serve as a trusted voice of the customer to Product and Engineering teams, influencing roadmap and service improvements.
  • Lead QBRs and EBRs, maintaining strong executive relationships and ensuring customer satisfaction.
  • Key Responsibilities

  • Facilitate kickoff sessions and enforce program management rigor across all accounts.
  • Embed Apiiro into day-to-day workflows for engineering, DevOps, and security teams.
  • Build value-driven use cases demonstrating risk reduction, compliance readiness, and developer velocity.
  • Tune signal-to-noise ratio to maintain trust, including false positives, suppression, and deduplication.
  • Orchestrate escalations across cross-functional teams in war rooms with minimal disruption.
  • Maintain internal and customer-facing reusable assets.
  • What We Stand For at Apiiro

    OneTeam, One Mission means we're all in it togethertearing down walls, listening to every voice, and working as one to create real value for our customers.

    Striving for Greatness drives us to keep pushing forward, aiming higher, and staying resilient. We don't believe in "good enough."

    Own it, we take pride in what we do. We're all about accountability, trust, and transparency, so we're empowered to make a real impact.

    Customer-centric means our customers are at the heart of everything. We go beyond just meeting their needs; we build solutions that truly make a difference.

    These values keep us motivated to deliver the best for our customers and each other, every single day.

    If you're ready to join a team that's dedicated to transforming the future of app security, we'd love to hear from you. Apply now and let's build the next generation of secure software together in the AI era!

    Create a job alert for this search

    Customer Manager • Lancaster, PA, US

    Related jobs
    • Promoted
    Director, Digital Operations & Transformation

    Director, Digital Operations & Transformation

    Element Fleet CorporationSparks, MD, United States
    Full-time
    Get started on an exciting career at Element!.Element employees make a difference in the lives of others every day.We are re-defining the fleet management industry to be people first, then business...Show moreLast updated: 3 days ago
    • Promoted
    Senior Manager, Software Engineering, Full Stack (People Leader)

    Senior Manager, Software Engineering, Full Stack (People Leader)

    Capital OneYork, PA, US
    Full-time +1
    At Capital One, we are creating trustworthy and reliable AI systems, changing banking for good.For years, Capital One has been leading the industry in using machine learning to create real-time, in...Show moreLast updated: 30+ days ago
    • Promoted
    Relationship Manager (US Remote)

    Relationship Manager (US Remote)

    Element Fleet CorporationSparks, MD, United States
    Remote
    Full-time
    Get started on an exciting career at Element!.Element employees make a difference in the lives of others every day.We are re-defining the fleet management industry to be people first, then business...Show moreLast updated: 2 days ago
    • Promoted
    INSIDE SALES & CUSTOMER SERVICE

    INSIDE SALES & CUSTOMER SERVICE

    Elite CoachEphrata, PA, US
    Full-time
    INSIDE SALES & CUSTOMER SERVICE Full-Time Elite Coach is seeking a Full Time Inside Sales & Customer Service representative. This position works with clients to reserve private charter bus service a...Show moreLast updated: 3 days ago
    • Promoted
    Relationship Manager I

    Relationship Manager I

    First Financial Federal Credit Union of MarylandGlencoe, MD, US
    Full-time +1
    First Financial Federal Credit UnionJob Description .Relationship Manager I, II, III.First / Mid Level Officials and Managers . Loveton Circle Sparks, MD 21152.In office position with the opportunity ...Show moreLast updated: 3 days ago
    • Promoted
    Associate Manager, R&D Sensory Cocoa Science

    Associate Manager, R&D Sensory Cocoa Science

    The Hershey CompanyHershey, PA, United States
    Part-time
    Associate Manager, R&D Sensory Cocoa Science .Reporting to the Manager Sensory Professional Panels and working at The Hershey Company's Technical Center, the Associate Manager provides project lea...Show moreLast updated: 30+ days ago
    • Promoted
    Client Success Manager

    Client Success Manager

    VitalLancaster, PA, US
    Full-time
    Client Success Manager is responsible for growth, retention, adoption, and outcomes with a defined group of partners.Health care is a relationship driven business and our expectation is that the Cl...Show moreLast updated: 2 days ago
    • Promoted
    Sales Manager

    Sales Manager

    Blue Dot Heating, Air ConditioningForest Hill, MD, US
    Full-time
    Company Name : Blue Dot Heating, Air Conditioning Overview : .Pay : Base Salary of $160k - $170k plus performance bonus potential. In this role, you will oversee a team of 15+ skilled Comfort Advisors, ...Show moreLast updated: 30+ days ago
    • Promoted
    Account Manager

    Account Manager

    U.S. LawnsLancaster, PA, United States
    Full-time
    Essential Duties and Responsibilities.Other duties may also be assigned.First respondent to client requests.Evaluates crew leader performance. Coordinates and communicates concerns between office an...Show moreLast updated: 5 days ago
    • Promoted
    EverCommerce Payments - Customer Success Manager (Remote, US)

    EverCommerce Payments - Customer Success Manager (Remote, US)

    EverCommerceLancaster, PA, US
    Remote
    Full-time
    EverCommerce (Nasdaq : EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate g...Show moreLast updated: 2 days ago
    • Promoted
    Customer Experience Associate

    Customer Experience Associate

    Weis MarketsEphrata, PA, US
    Full-time
    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its associates and communities?...Show moreLast updated: 30+ days ago
    • Promoted
    Food Safety and Quality Manager

    Food Safety and Quality Manager

    Treehouse FoodsWomelsdorf, PA, United States of America
    Full-time
    Food Safety and Quality Manager.TreeHouse Foods (NYSE : THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Revenue Operations Manager (Remote - Fractional)

    Revenue Operations Manager (Remote - Fractional)

    RevOpsforceLancaster, PA, US
    Remote
    Full-time
    Revenue Operations Manager (Remote - Fractional).We're seeking an experienced and dynamic Revenue Operations Manager to lead Solution Architecting within our revenue operations agency.In this role,...Show moreLast updated: 4 hours ago
    • Promoted
    Sr. Customer Strategy Manager

    Sr. Customer Strategy Manager

    DatabookLancaster, PA, US
    Full-time
    This position can be based remotely in Canada or the United States, with preference for Toronto or the San Francisco Bay Area. Please note, travel to the company's headquarters in Palo Alto, Califor...Show moreLast updated: 1 day ago
    • Promoted
    QA&FS Manager THX - FSQA Manager

    QA&FS Manager THX - FSQA Manager

    US Tech Solutions, Inc.Hershey, PA, US
    Temporary
    Duration : 12 months contract (Temp to Hire).Travel to other sites 4 times per year ( NYC and Las Vegas).This position reports to the Sr. Manager External Manufacturing QRC.Ensures compliance with th...Show moreLast updated: 2 days ago
    • Promoted
    Production Lead

    Production Lead

    Capstone Logistics, LLCNorth East, MD, US
    Full-time
    Shift will be Tuesday - Friday, covering Saturday OT shifts as needed.People want to work at Capstone because of our high-performance culture. We build strong relationships, challenge the status quo...Show moreLast updated: 10 days ago
    • Promoted
    Development Manager

    Development Manager

    LIVIC CivilLancaster, PA, US
    Full-time
    Imagine coming to work each day, excited to tackle challenges alongside a team that’s just as driven and passionate as you are. We’re LIVIC Civil, a tight-knit firm with a mission to gui...Show moreLast updated: 30+ days ago
    • Promoted
    Manager - Digital Product

    Manager - Digital Product

    Penske Truck LeasingReading, PA, US
    Full-time
    We are seeking an expert Project Manager to assist in developing, coordinating, and tracking work across a variety of areas that are critical to the Penske digital experience.This includes connecte...Show moreLast updated: 15 days ago