Application Service Owner

About This Job

The main purpose of this job is to be the owner of the IT Core Banking Application (CBA) / product line and the associated IT services, and partner with the Business Line Product Manager (BLPM) to integrate and organize business and technical aspirations into executable strategy.

The IT Core Banking Service Owner is the owner of the IT Core Banking product / product line and associated IT services. The Core Banking product domain includes customers and deposits.

Essential Functions

Accountable for the technical strategy and architecture designs that realize the joint business and IT feature set, associated services, and required level of product and service quality

Orchestrate technology change lifecycles in the product or product line that sustains the technical viability of the product and advances the core features in accordance with strategy

Monitor the service quality outcomes for areas of responsibility, reports on service activity to the BLPM, and orchestrates improvements as necessary to meet the negotiated service levels

Conduct market research in collaboration with bank product owner(s) to inform technology strategy

Lead IT efforts in partnership with the business to evaluate new technologies and providers that support the product

Analyze and define efficient, cost-effective solutions to support company objectives, business processes, and functional requirements through detailed knowledge of complex issues

Partner with internal stakeholders and BLPM’s to integrate business and technical needs into a comprehensive strategy and execution roadmap

Develop the technical strategy and design for one or more products / services

Negotiate, monitor, and report operational service levels for one or more products or services

Sponsor product / service / product line technical improvement initiatives as required to meet and sustain negotiated service levels

Provide oversight and regular reporting of product and service change initiatives, including business case development and sizing

Conduct and participate in the analysis of business processes and functional requirements

Manage the daily rhythm of discussions that clarify and resolve requirements during design, development, testing and release

Create an annual budget for operating and capital expenses required to sustain or improve the product / service / product line

Potential to include management of direct reports to assist in carrying out service planning and domain architecture related activities

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Working knowledge of the Core Banking business domain and technology landscape to use when collaborating with the BLPM to integrate and organize business and technical aspirations into executable strategy

Strong knowledge of agile SDLC, communication and change leadership principles and practices, and vendor management and contract negotiation tactics

Solid knowledge of product management best practices, functional design, and application delivery methodology

Working knowledge of design thinking, APIs and integration concepts, big data and UI / UX design

Experience with budgeting for operating expenses and capital investments

Strong business relationship management skills

Strong strategic development and technical design skills

Service planning skills

Deep working knowledge of IT products, services, policies, processes, and organization

Advanced problem-solving skills for complex situations

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

Strong business acumen with ability to document and clearly articulate complex concepts to various levels of technical and non-technical stakeholders

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing

Strong leadership competencies with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals

Advance level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience

Bachelor’s degree in Information Technology or related field, or equivalent combination on education and experience required

6+ years IT experience required

4+ years technical product or project management experience required

3+ years leadership / supervisory experience preferred

• Hybrid Schedule : In office minimum 2 days per week
• Must be eligible to work in the US without sponsorship now or in the future
• Level of role is determined by knowledge, experience, skills, abilities, and education
• For individuals applying, assigned and / or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the IT Service Owner & Senior Owner job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $116,500 to $159,500 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.