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Retail Sales Associate Full Time
Retail Sales Associate Full TimeBJ's Wholesale Club • Millsboro, DE, US
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Retail Sales Associate Full Time

Retail Sales Associate Full Time

BJ's Wholesale Club • Millsboro, DE, US
30+ days ago
Job type
  • Full-time
Job description

BJ's Wholesale Club Member Services Representative

At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future both on and off the job. When you grow, we grow.

Here's just some of what you can look forward to :

  • Weekly Pay : Get paid every week so that you can manage your money on your terms.
  • Free BJ's Memberships : Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
  • Generous Paid Time Off : Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
  • Flexible and Affordable Health Benefits : Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
  • 401(k) Retirement Savings Plan : Build your financial future with a company match (available to team members 18 and older).
  • Employee Stock Purchase Plan : Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.
  • Eligibility requirements vary by position.

Job Summary

Responsible for executing acquisition, renewing, upgrading, and cross-selling BJ's Loyalty Programs. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service.

Team Members :

  • Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures, and compliance.
  • We strive for flawless execution and hold ourselves accountable.
  • Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
  • Ensure a safe and positive environment for our members and each other.
  • Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
  • Move with speed and agility in everything we do.
  • Innovate and adapt so we can move as fast as the world around us.
  • Maintain a friendly to and positive attitude.
  • Members :

  • Deliver service excellence through all points of contact.
  • Resolve and deescalate to address every member concern.
  • Ensure a safe and positive environment and experience for the members.
  • Daily commitment to GOLD Member Standards :
  • Greet, Anticipate, Appreciate (GAA)
  • Fast, Friendly Full, Fresh, Clean
  • Club Standards : Work as a team to deliver GOLD club standards daily.

  • Work with commitment and pride to deliver GOLD- Grand opening look daily :
  • All items stocked and promotional plans executed
  • Maintain visible accurate signage
  • Clean and organized, inside and out
  • Know Your Business :

  • Understand how to access and read production and / or financial performance reporting for your department.
  • See the connection between consistent execution and the positive impact it can have on the business.
  • Major Tasks, Responsibilities, and Key Accountabilities :

  • Promotes the BJ's value proposition regarding acquisition, retention, perks, and the member experience.
  • Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
  • Sells BJ's membership products to potential new and existing members with high energy and determination.
  • Drives toward goal achievement, defined by business established benchmarks and results.
  • Exhibits clear understanding of all BJ's Membership options, and Co-Brand credit card.
  • Delivers superior customer service to Members by serving as a first line point-of contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
  • Follows tax exempt / resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt / resale status.
  • Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
  • Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
  • Maintains all club policies and procedures.
  • Performs other duties as assigned, including working in other departments as needed.
  • Regular, predictable, full attendance is an essential function of this job.
  • Qualifications :

  • Prior front line / customer service or previous sales experience preferred.
  • Results driven with proven success in goal achievement.
  • Basic math skills preferred.
  • Computer proficiency preferred.
  • Environmental Job Conditions :

  • Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and / or stooping.
  • Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and / or awkward objects more than 30 pounds with assistance.
  • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.
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    Retail Sales Associate • Millsboro, DE, US

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