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Workflow Coordinator (Stockbridge)

Workflow Coordinator (Stockbridge)

Conduent Business Services, LLCStockbridge, GA, US
16 hours ago
Job type
  • Full-time
  • Part-time
Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Looking for the perfect career opportunity? We've got you covered!

Become a Workflow Coordinator

Location : (Onsite) Stockbridge, GA

Employment type : Full-time employment, benefits and team atmosphere

Pay rate : $18.50 / hr

Work schedule : Saturday, Sunday, Monday & Tuesday | 7 : 30am-5 : 30-pm

Job summary :

This position supports the Treasury Management Operations Division in the Wholesale Lockbox Department. The individual who fills this position will be responsible for coaching and leading others, work distribution, which includes analyzing, identifying, and resolving routine workflow issues. As a Workflow Coordinator you will be in charge of multiples areas and will be expected to lead others in the following tasks and / or departments as needed : the mailroom, processing, quality control, expediting, the auto room, and data entry. You will also be required to provide suggestions for improving employees behavior and performance as needed. This position is considered a production-oriented role, where your performance will primarily be assessed based on your overall contribution in assisting each department in meeting our client based service level agreement goals.

Primary job duties :

  • Responsible for reading and responding to all emails and phone calls daily
  • Responsible for leading and coaching others
  • Responsible for conducting team meetings
  • Responsible for planning, directing, scheduling, and overseeing the daily workflow of assigned area
  • Responsible for monitoring the general workflow of the shift along with receiving, locating, prioritizing, and the distribution of work to front-line employees
  • Responsible for ensuring that all customer deposits are made timely and according to the customers instructions
  • Responsible for ensuring all cash procedures are followed
  • Responsible for trash audits
  • Responsible for reviewing and rejecting incoming mail according to the customers instructions and departmental procedures
  • Participates on routine customer calls
  • Communicates with customer service to ensure the accuracy of errors received
  • Assist in the evaluation and review of current and newly acquired customer instructions
  • Conducts quality checks to ensure Client instructions are followed
  • Assist in researching and identifying the root cause regarding production and quality issues
  • Ensure all required quality control measures are followed
  • Interacts with management and staff to ensure Service Level Agreements are achieved
  • Cross training others as needed
  • Additional duties as assigned

Required qualifications :

  • Must be at least 18 years of age and possess a H.S Diploma or GED
  • Must have 2 to 5 years of consistent Lockbox experience in a leadership role or related experience
  • Must have the basic skills to use a telephone. computer, fax and / or adding machine as needed
  • Must pass criminal background check and drug screen
  • Must be detail oriented, have good problem solving skills, and accurately interpret information
  • Must meet the physical demands of the job : will require repetitive use of hands and sitting for long periods of time and may require some bending, lifting, twisting, turning, and standing for long periods of time
  • Must have excellent communications skills and ability to follow written and verbal instructions
  • Must have experience working under strict deadlines in a production oriented environment
  • Must have ability to stay until work is completed and work overtime as needed

    • Pay is $18.50 / hour which may be below your state's minimum wage. Please take this into consideration when applying.

    Pay transparency Laws in some locations require disclosure of compensation and / or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and / or sick time. The estimated salary range for this role is $$38,400 -48,000.

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

    People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded : click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

    At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

    For US applicants : People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded : click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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    Workflow Coordinator • Stockbridge, GA, US