Technology Consulting - Managed Services - Digital Engineering Operations Services - Senior Manager

Overview Technology Consulting – Managed Services - Digital Engineering Operations Services - Senior Manager Location : Anywhere in Country Base pay range : $151,500.00 / yr - $346,000.00 / yr About EY EY's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. The solution team caters to account teams and clients in all sectors with an emphasis on large, complex managed service deals. The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market. Your opportunity As a Senior Manager in EY’s Digital Engineering Operations Services practice, you will lead the delivery, transformation, and optimization of digital engineering services across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY’s quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, and agile delivery models. Your Key Responsibilities Lead end-to-end delivery of digital engineering operations services across multiple client engagements. Manage client relationships and ensure high levels of satisfaction and service quality. Drive operational excellence through automation, DevOps practices, and continuous improvement initiatives. Collaborate with cross-functional teams to align engineering services with business goals. Oversee service level agreements (SLAs), performance metrics, and governance frameworks. Mentor and develop team members, fostering a culture of innovation and accountability. Support business development efforts including proposals, presentations, and client workshops. Ensure compliance with EY’s risk management and security standards. Qualifications Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred. 15 years of experience in digital engineering, IT operations, or managed services, with at least 5 years in a leadership role. Strong understanding of agile methodologies, DevOps, CI / CD pipelines, and cloud-native architectures. Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes. Excellent communication, leadership, and stakeholder management skills. Relevant certifications such as PMP, Scrum Master, or DevOps certifications are a plus. What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Comprehensive compensation and benefits package with base salary ranges : US-wide $151,500 - $346,000; NYC Metro, WA, CA (excl. Sacramento) $181,800 - $393,200. Salaries determined by education, experience, knowledge, skills, and geography. Total Rewards include medical and dental coverage, pension and 401(k), and paid time off. Hybrid work model : 40-60% in person with client-serving roles depending on engagement. Flexible vacation and paid holidays with additional leave for personal / family care and well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California applicants, additional information is available. EY focuses on high-ethical standards and integrity. EY is an equal employment opportunity employer and provides reasonable accommodation to qualified individuals with disabilities including veterans. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Professional Services J-18808-Ljbffr