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General Manager

General Manager

First HospitalityChicago, IL, United States
30+ days ago
Job type
  • Full-time
Job description

The General Manager at The Drake Oak Brook, Autograph Collection holds the ultimate responsibility for leading every facet of hotel operations—from Rooms, Food & Beverage, and Sales & Marketing, to Finance, Administration, and Engineering.

Distinguished with the Best Boutique Hotel award , The Drake Oak Brook is a celebrated destination where guests experience refined accommodations, elevated dining at Coa , and world-class banquet and event offerings .

What You’ll Do

  • Deliver guest experiences that resonate. Proactively anticipate needs and ensure service, amenities, and programming align with luxury expectations.
  • Drive financial performance. Partner with sales, marketing, and revenue management to maximize topline revenue, control expenses, and achieve or exceed budgeted results.
  • Elevate dining & events. Ensure Coa delivers bold, vibrant cuisine and that banquet and event spaces set the standard for memorable celebrations, meetings, and gatherings.
  • Build and inspire teams. Hire, train, and retain best-in-class talent who embrace accountability, creativity, and collaboration.
  • Lead with vision. Model the property’s culture of excellence while empowering department heads to deliver operational consistency and inspired guest service.
  • Foster inclusion and belonging. Champion a workplace that welcomes diverse perspectives, supports growth, and cultivates engagement among associates.
  • Be the brand steward. Protect and evolve the hotel’s reputation by aligning with Marriott Autograph Collection standards and First Hospitality’s values.
  • Stay guest-obsessed. Listen actively, empathize, and act swiftly to resolve challenges and elevate satisfaction.
  • Ensure readiness. Maintain safety protocols, emergency procedures, and operational best practices at all times.

What Makes You Successful

Experience & Education

  • 5+ years of progressive hotel leadership experience, ideally in an upper-upscale or luxury environment
  • Proven ability to oversee dynamic F&B operations—including signature restaurants, banquets, and high-profile events—while balancing creativity, consistency, and profitability
  • Sales and revenue management expertise strongly preferred
  • Bachelor’s degree in hospitality, business, or related field (or equivalent experience)
  • Valid driver’s license
  • Leadership & Communication

  • Visionary leadership with the ability to inspire and align cross-functional teams
  • Exceptional written, verbal, and interpersonal skills with a diplomatic, solutions-driven approach
  • Proficiency with Microsoft Office and hospitality management systems
  • About First Hospitality

    Founded in 1985 and headquartered in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.

    First Hospitality is an Equal Opportunity Employer.

    Base pay range

    $150,000.00 / yr - $200,000.00 / yr

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