Customer Accounts Advisor

Aaron'sBonham, TX, United States

30+ days ago

Job type

Full-time

Part-time

Job description

The hourly range for this position is $12.25 to $13.00. This position is also eligible for incentive pay based on performance.

Customer Accounts Advisor

Aarons Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aarons team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Drivers License and compliance with the Companys Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of retail / customer service experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aarons Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Aarons Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aarons is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes

Paid time off, including vacation days, sick days, and holidays

Medical, dental and vision insurance

401(k) plan with contribution matching

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employees pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.

Benefits vary based on full-time and part-time employment status.

Create a job alert for this search

Account Advisor • Bonham, TX, United States

Related jobs

Promoted

Flexible $ : Earn At Least $2015 For Your First 165 Trips, Guaranteed.

UberBokchito, TX, US

Full-time +1

Earn at least $2015 driving with Uber when you complete your first 165 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 1 day ago

Promoted

Sign up to Drive with Uber

UberBokchito, TX, US

Full-time +1

Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show moreLast updated: 1 day ago

Promoted

Want Cash Jobs? Earn With Uber Instead

UberWhitewright, TX, US

Full-time +1

Promoted

Flexible schedule - Earn at least $2015 by driving 165 trips with Uber

UberBokchito, TX, US

Full-time +1

Promoted

Earn At Least $2015 For Your First 165 Trips, Guaranteed.

UberDurant, TX, US

Full-time +1

Promoted

Earn extra cash - Sign up and drive with Uber

UberMadill, TX, US

Full-time +1

Promoted

Part-time gig : Earn at least $2015 in your first 165 trips.

UberDodd City, TX, US

Full-time +1

Promoted

Drive with Uber : Earn at least $2015 when you complete 165 trips.

UberBokchito, TX, US

Full-time +1

Promoted