Computer Support Technician I

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Log, update, and track all support tickets through resolution providing first-level technical support.
• Escalate complex issues to senior team members when appropriate.
• Follow company processes and checklists to complete tasks consistently and accurately.
• Install and configure desktops, laptops, mobile devices, and associated peripherals.
• Create new user accounts in AD & custom apps. Setup and configure user devices.
• Troubleshoot basic printer, PC / laptop, mobile devices, network, and other hardware.
• Conduct basic network troubleshooting (Wi-Fi connectivity, patch panel checks, cabling issues)
• Guide users with step-by-step instructions, update instructions as needed.
• Possess a high level of self-motivation and quickly adapt to a changing environment.
• Install and configure in-house custom software.
• Perform updates, configuration changes, software installations.
• Maintain hardware and software inventory, controls lifecycle of hardware and software assets, and

performs asset disposals.

KNOWLEDGE, SKILLS AND ABILITIES :

EDUCATION :

Bachelor Degree Required

EXPERIENCE :

experience supporting a business environment with IT Support

experience supporting a business environment with IT Support

PHYSICAL REQUIREMENTS :

Ability to stand, stoop, bend, and reach overhead repetitively during 8-hour day.

Lift minimum 75 lbs. frequently

ENVIRONMENT :

Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature extremes, loud noises and bright lights. Examples : mail clerks, material handlers and food service workers

Ability to stand, stoop, bend, and reach overhead repetitively during 8-hour day.

Lift minimum 75 lbs. frequently

Durcon is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.