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Auto Damage Appraiser - Desk
Auto Damage Appraiser - DeskArbella Insurance Group • Quincy, MA, US
Auto Damage Appraiser - Desk

Auto Damage Appraiser - Desk

Arbella Insurance Group • Quincy, MA, US
30+ days ago
Job type
  • Full-time
Job description

Arbella Auto Claims Appraiser

At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work / life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include :

  • On-site gym and fitness classes and one-on-one personal training
  • On-site nurse, nutritional counseling, and mental health resources
  • Full-service cafeterias
  • Free shuttle service to Quincy Adams T Station
  • Tuition assistance programs
  • Opportunities to get involved : Arbella Activities Committee, Diversity and Inclusion Council, and more
  • A company committed to community : volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
  • Robust training, mentorship, and professional / personal development programs
  • Colleagues who genuinely care about each other

Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!

Key Responsibilities :

  • Prepare a timely and accurate estimate for repairs of 1st and 3rd party vehicles for collision / comprehensive damage in accordance with Arbella guidelines.
  • Negotiates supplemental appraisals with repair facilities to obtain agreed repair cost, authorize supplement repairs as necessary to ensure thorough repair of vehicle damage.
  • Completes re-inspections of repaired vehicles for repair compliance, in accordance with paid repair estimates.
  • Effectively manages work assignments, ensuring that estimates are prepared and uploaded timely for dissemination to the customer.
  • Provides exceptional customer service, responding to phone calls, email and text messages timely and professionally.
  • Identify potential fraud and inconsistencies between the loss description and the physical damage, alerting the Primary Claim owner of any concerns.
  • Participates in a program of self-education through observing repair work and keeping abreast of new repair techniques and procedures.
  • Maintain strong intradepartmental collaborative / working relationships, professional and timely communication and responsiveness, with a focus on teamwork.
  • Act as a subject matter expert for claim professionals on repair timeframes, delays and reasonable repair facility charges. Spends time within BCO to provide appraiser presence, develop & build relationships.
  • Demonstrate flexibility in task assignments, work days (Saturday) and demands associated with catastrophic (CAT) events. Ability to provide support for field appraisal team, as necessary due to business need.
  • Performs other related duties as required.
  • Key Requirements :

  • Education equivalent to an associate degree, or high school diploma supplemented by educational course work in auto or engine repair, or the equivalent in related work experience.
  • Appraiser License
  • On the job / technical physical damage estimating experience 5+ years.
  • Demonstrates strong technical knowledge and skills consistent with requirements of the ADA position.
  • Demonstrates effective interpersonal communication skills, written and oral.
  • Maintains positive and professional working relationships with co-workers, peers and others within the organization. Demonstrate ability to collaborate effectively, maintain positive working relationships and work with others to achieve department goals.
  • Exhibits exceptional customer service, collaboration and time management skills.
  • Supports the development and learning for new appraisers, acting as a mentor.
  • Maintains a customer focus, demonstrating flexibility to meet customer needs / expectations, leveraging technology and communication to provide an exceptional customer experience.
  • Demonstrates working knowledge of personal auto policy language and workflow / processes of an auto physical damage claim.
  • Successfully completes required in-house training, participates in on-site training at repair shops, and completes required industry training and certifications.
  • Microsoft Office, Mitchell, CCC and ADP
  • Maintains a valid driver's license (in good standing) and a current appraiser license.
  • Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $65,000 ($34.49 an hour) - $73,000 ($38.73 an hour) based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.

    Please note : The advertised pay range is not a guarantee or promise of a specific wage.

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    Appraiser • Quincy, MA, US

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