Associate Director, Customer Insights

Associate Director, Customer Insights

Location : Newark, NJ market (onsite at client 4x a week)

NIQ delivers the most complete and clear understanding of consumer buying behavior, revealing new pathways to growth. We work with some of the world's most innovative retailers on challenging, cutting-edge, data-driven solutions powered by data science, technology, and people.

The Associate Director, Customer Insights is responsible for managing NIQ's Customer Insights team and the related insights and merchandising analytics deliverables for a strategic retail client relationship. This role involves developing strategic plans, driving data-driven loyalty and merchandising strategies and insights, and leveraging those insights to drive incremental sales and profits for our client. The Associate Director will lead our day-to-day client relationships, ensuring client satisfaction, retention, and growth. The successful candidate will focus on understanding unique client priorities and identifying which NIQ solutions are best aligned to the client needs.

About You :

You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work. You make data applicable and interesting for your clients, and mold it into a story that flows, driving outcomes that have actionable results. You develop the skills and capabilities of your individual direct reports and create a collaborative and high-performing team that executes to your expectations. You confidently drive winning outcomes that meet strategic client objectives.

Key responsibilities :

Strategic Planning and Execution :

Develop clear plans around deliverables for clients

• Create phased roadmaps of key activities, deliverables, and results
• Lead the implementation and execution of NIQ's recommendations within client merchandising teams through training, communication, and analysis

Client Relationship Management :

Act as the primary customer insights team lead with client stakeholders

Analytics and Insights :

Leverage your team and NIQ's products to deliver impactful customer and merchandising insights and recommendations

Project Management :

Manage multiple priorities, deadlines, and projects across your team

Innovation and Development :

Identify opportunities to develop new capabilities and approaches

Team Leadership and Development :

Manage and develop your associates into a high-performing, highly engaged team with high retention

Business Development :

Identify and surface up organic growth opportunities with your client regularly and hand off to Sales Leaders to enable them to achieve sales goals

Collaboration and Customer Experience :

Build collaborative relationships with cross-functional NIQ partners, client teams, and practice areas across NIQ

Qualifications :

Additional Information :

This role has a market-competitive salary with an anticipated base compensation of the following range : $92,000-$125,000. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

Our Benefits :

About NIQ :

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

Our commitment to Diversity, Equity, and Inclusion :

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https : / / nielseniq.com / global / en / news-center / diversity-inclusion .