Lead Online Shopper

Lead Online Shopper (Full-Time)

Join us at Festival Foods! We are a Wisconsin grocer committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests even in our extensive associate benefits and programs.

Job Summary

Join us as a Lead Online Shopper (Full-Time) at Festival Foods! Deliver an outstanding online shopping experience! As a Lead Online Shopper, you'll play a key role in creating a seamless and enjoyable online shopping experience for our guests. You'll lead by example, ensuring that every order is picked with care, accuracy, and efficiency. In this retail role, you'll support and coach a small team while keeping operations running smoothly in our Click N Go department. If you're passionate about online shopping and guest service, this role is for you!

Job Description

What You'll Do :

• Lead and support a team Actively coach, teach, and mentor associates to ensure smooth operations and top-notch guest service.
• Pick, pack, and prepare orders Select only the freshest and highest-quality products, following guest preferences and notes.
• Manage order fulfillment Retrieve staged orders quickly upon guest arrival, process payments, and load groceries into vehicles.
• Ensure guest satisfaction Communicate order updates, offer thoughtful substitutions, and provide a surprise-and-delight experience.
• Keep operations running smoothly Maintain the organization and cleanliness of Click N Go areas and assist guests with online order inquiries.
• Manage time Prioritize tasks effectively and adjust quickly to unplanned duties.

What You Bring :

Physical Demands and Work Environment :

Benefits Overview

Why You'll Love It Here :

Festival Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

Location : Kimberly

Address : 800 E. Maes Avenue

City : Kimberly

State : WI

Postal Code : 54136

Requisition ID : 2025-51371