Estee Lauder Counter Manager - Full Time

Cosmetic Counter Manager

The Cosmetic Counter Manager reports to the Sales Team Manager / Store Manager and ensures the uniform execution of the Belk direction within their store. Is responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell custom-fit service and build long-term customer relationships.

Job Functions

Development - Responsible for :

• Analyzing daily / weekly / monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive
• Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard
• Recruiting, interviewing and retaining quality staff
• Open positions kept to no more than 2 weeks average
• Development of bench strength in existing staff
• Recommend candidates for promotion / added responsibility
• Implementing effective scheduling to guarantee proper coverage at all times based on business needs
• Staffing according to daily / weekly / monthly sales plan to maximize counter productivity
• Utilizing Belk / Store promotional calendar to maximize associate SPH
• Communicating information clearly and consistently to the selling team by using the following skills :
• Maintaining and enhance self esteem
• Focusing on specific behavior outcomes
• Using reinforcement techniques
• Asking for Feedback
• Setting Goals and Follow up Dates
• Conducting team meetings prior to major events and launches; conduct brief Beauty Advisor touch-base meetings on a regular basis
• Communicating inventory needs to store management

Sales - Responsible for :

Customer Service - Responsible for :

General Responsibilities :

Education / Experience Requirements

Position Contribution Level : Intermediate Level

Minimum Education & Experience :

Preferred Education & Experience :

Knowledge / Skills Requirements : EX : Proficient in Excel and Access; able to type "X" words a minute; understanding of retail store operations

Physical Requirements

Describe any physical requirements of job. EX : ability to stand for majority of work day; ability to communicate clearly in English; ability to lift up to 50 lbs. above shoulder level, etc.

Reporting Relationships

Supervisor : Sales Team Manager or Store Manager

Supervises :

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We are an Equal Opportunity Employer :

Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin / ancestry, citizenship, physical / mental disability, genetic information, military / veteran status, or any other basis prohibited by law.