Customer Service Rep

Customer Service Rep

The Customer Service Representative is focused on providing excellent customer service to clients of the organization. This is assured by documenting customer interactions and transactions, accurately processing quotes and orders through data entry, providing a timely response to customer calls and reports to the Customer Service Manager.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic / reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include :

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Answer the phone in 3 rings or less and direct callers to appropriate departments.
• Aid co-workers as needed.
• Communicate with customers to determine expected delivery date and time.

What We Are Looking For :

What OBE Offers You :

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE / Vet / Disability If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.