Communications Manager

A company is looking for a Manager, Communications - Channel Readiness.

Key Responsibilities

Identify and prioritize communications opportunities for contact center and sales channels

Plan and execute communication campaigns to support business initiatives and improve customer interactions

Manage knowledge bases and coordinate team engagement efforts to enhance employee performance

Required Qualifications

Bachelor's degree or equivalent education and experience

5+ years of experience in developing communications strategies and managing large-scale contact center operations

Telecom background and experience as a Communication Manager

Proficiency in Microsoft Office Suite, Adobe Design, and video creation / editing tools

Demonstrated project management skills with experience in establishing timelines and detailed reports