IT Manager

It Manager, Information Technology

BorgWarner is currently looking for a "dynamic, results driven" individual to join as an IT Manager for our location in Arden, NC.

The IT Manager is a liaison between IT and the business, oriented toward emerging needs. Driving digital transformation by digital technologies to create new or modify existing business processes, culture, and customer experiences to meet changing business and market requirements. Has significant knowledge in subject matters pertaining to both IT and the business. This person needs to have the ability to gather business requirements and convert them into projects or change requests focusing on the value-add creation. Experience in manufacturing (prefer Automotive) process is needed.

He / She is also responsible for overall delivery of IT services to Arden location. The IT Manager manages customer expectations / needs and utilizes IT metrics / reporting to communicate between the business and Global IT Organization. The IT Manager must be able to effectively work with other IT Service Teams as well as the different functional areas in your location. Works closely with site application owners and Service teams to ensure quality IT services for sites of responsibility.

Key Responsibilities

• Responsible for ensuring that all IT services are seamlessly delivered to clients of the organization
• Understand the business demands and leverage global IT Organizations (Applications & Infrastructure) to address these requirements
• Communicate to the business on deliverables by being a member of the site management staff
• Perform Pre-project business solution design, project estimates for cost-benefit analysis (ROI Analysis)
• Direct projects towards desired technology strategies and standards
• Communicate and negotiate with business leaders and business process owners on deliverables
• Plan, coordinate, and manage the IT activities of the site
• Manage the IT budget and request services for IT projects and maintenance for the site to ensure IT costing effectively
• Meet Plant and Business Unit IT targets, including developing an LRP, creating and maintaining forecast, and plan for Cyber Risk and Resiliency remediation.
• Identify opportunities for business operational efficiency and drive to specific metrics for business cost saving and value realization
• Oversee the communication and feedback between the business and IT teams
• Report back to business and IT on the status of projects and IT performance (score card)
• Support the regional Service Delivery functions which include the Service Desk and IT Governance (ITIL, PMO, Financials)
• Has special focus on managing our Client Technicians to deliver to the expected service-demand of our sites
• Accountable to maintain and support enterprise IT Service Catalog, Service Level Agreements and Strategy
• Support Site Scorecards reviews for sites of responsibility
• Monitor and improve KPI and customer satisfaction and feedback on IT services while aligning with the regional leads to ensure consistency
• Builds IT service relationship with customers and site management
• Ensure quality services are performed to the agreed SLA
• Ensure that systems, processes, and methodologies specified are followed and ensure effective monitoring, control, and support of service delivery
• Provide reports on an agreed schedule (or on request), including management and financial performance reports
• Attend client service review meetings; areas covered will include performance reports, service improvements, quality, and processes
• Establishes and implements short and long-term services to customers within reasonable schedules and budgets
• Connects the business to technology
• Communicates and manages the regional, Chargeback, and Allocation model.
• Executes vendor-management - managing suppliers in / and outsourcing contracts
• Drives ITIL framework throughout IT organization including :
• Incident / problem management
• Change management
• Service Level management
• Financial management

What We're Looking For

Education / Experience Qualifications :

BA / BS Computer Science, Information Systems, or related field

10 years working in Information Technology including 5 years of management experience

Experience with ITIL framework certification is a plus

Excellent Program / Project management skills Scrum, Agile, etc., certification is a plus

Demonstrable experience of working in a Business Relationship management capacity

Business analytical skills confirmed by working experience, preferred in SAP ERP

Experience working with Automotive Sector / Organizations

Experience in the digital manufacturing is a plus (IoT, I4.0, RPA)

Knowledge :

ITIL

Project Management Methodologies / Processes

Root-Cause Analysis

Skills and Abilities :

Strong inter-personal and communications skills needed to interface with high-level customer representatives

Communication development for IT and Non-IT leadership

Experienced in business case / ROI development

Strong customer management skills and ability to understand and translate and define complex business requirements

Experienced in systems analysis and problem solving, and functional & technical specification design

Attention to detail and ability to quickly learn new technologies and tools

Ability of establish and maintain effective working relationships effectively as part of a team

Ability to work directly with middle to senior management as well as employees at all levels throughout the organization

Ability to plan and prioritize multiple projects, work under tight deadlines, and manage changing priorities

Ability to publicly represent the company and department with internal and external clients

Ability to use own judgment and initiative in problem resolution

Work Experiences :

Experience in implementing and executing towards a Service Management Framework in a large organization

Comfortable presenting technical topics to business associates

Ability to develop appropriation requests and cost justification for IT projects

Job Requirements :

USA based approx. 20% travel

On site role

Proficient in English

What We Believe

Inclusion - We value diversity in people, ideas, and experiences.

Integrity - We believe in transparency, authenticity, and depend on each other to deliver what we promise.

Excellence - We contribute to our developments by seeking knowledge and sharing information.

Responsibility - We care about our local communities and the global environment.

Collaboration - We are one BorgWarner.

Safety

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He / she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he / she is responsible for reporting all injuries and / or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability or protected veteran status.

Visa Sponsorship

BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.

No Unauthorized Referrals from Recruiters & Vendors

Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

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