Financial Counselor

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Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

If you're ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

BBC Bronson Battle Creek

Title

Financial Counselor

The Financial Counselor is responsible for meeting with patients / guarantors, who require assistance in seeking and applying for healthcare funding (e.g., Charity Care, Medicaid, or other local / governmental funding program) and / or require assistance in reviewing and establishing payment options. The Financial Counselor is responsible for a broad spectrum of duties, beginning with the initial patient contact, via the pre-admit / pre-registration functions and ending with the control and maintenance of the patient's account until discharge. Within this range, the Financial Counselor is responsible for determining the financial status of the patient during the financial counseling process. Performs cashiering and customer service functions. Employees providing direct patient care must demonstrate competencies specific to the population served.

Associate's degree or equivalent combination of education and experience; and 2 years within a hospital or clinic environment, insurance company, managed care organization, or other financial service setting, performing financial counseling, financial clearance and / or customer service activities required

Notary public credentials preferred.

• Knowledge of insurance and governmental programs, regulations and application processes (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.), managed care contracts and coordination of benefits is required
• Working knowledge of medical terminology desirable
• Data entry skills (50-60 keystrokes per minutes)
• Basic Computer skills preferable
• Accuracy, attentiveness to detail and time management skills are required
• Must be able to set and organize own work priorities, and adapt to them as they change frequently
• Must be able to work concurrently on a variety of tasks / projects in an environment that may be stressful with individuals having diverse personalities and work styles
• Excellent problem solving skills are essential
• Excellent communication (verbal and written) and organizational abilities
• Must develop positive relationships with clinical staff to maximize the benefit and effectiveness of the financial counseling function (e.g., Nursing notifies Financial Counselor of when an elusive family member is visiting patient); accuracy, attentiveness to detail and time management skills are required
• Must be comfortable operating in a collaborative, shared leadership environment
• Knowledge of insurance payer regulations and requirements
• Knowledge of revenue cycle components and his / her role in the ability to impact the overall process.

Work which produces very high levels of mental / visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand / eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

Shift

Second Shift

Time Type

Full time

Scheduled Weekly Hours

40

Cost Center

1203 Call Center / Financial Counselors (BHG)

Agency Use Policy and Agency Submittal Disclaimer

Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.

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