Senior Manager - Digital Product Development (BLOC)

American Express Global Commercial Services

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the Business Line of Credit (BLOC) plays a critical role in shaping the future of our lending portfolio. The BLOC Product Development team is responsible for designing and developing innovative solutions that provide businesses with flexible access to capital, while maintaining a strong focus on risk management, operational excellence, and customer experience.

How will you make an impact in this role? As part of the Business Line of Credit Product Development team, you will collaborate across a range of cross-functional stakeholders to drive both strategic initiatives and platform enhancements that strengthen the BLOC product, integrate into enterprise capabilities, and deliver an exceptional customer experience. The ideal candidate will have a proven ability to lead project delivery end-to-end with exceptional problem-solving and collaboration skills. They will have experience managing multiple stakeholders, partnering across one or more Engineering scrum teams, and leading a cross-functional team to design solutions, achieve governance approvals, and build / test / deploy solutions.

Key Responsibilities

• Lead the end-to-end product development and delivery of initiatives in the BLOC Exposure product journey, focusing on the management of a customer's line, terms, and price and their related experiences
• Drive collaboration with engineering, credit / fraud risk, product strategy, pricing, and other cross-functional team members to align requirements, determine implementation approaches, and deliver high impact initiatives
• Manage initiatives across multiple Engineering scrum teams, defining user stories & test criteria, influencing sprint plans, and ensuring quality delivery
• Manage BLOC enterprise integrations within the Credit & Fraud Risk Systems and associated customer communications related to the Exposure product journey
• Ensure operational soundness and regulatory compliance across existing customer journeys, functionality, and processes
• Partner with Servicing, Sales, Operations, Compliance, and Control teams to resolve customer issues and address platform breakdowns
• Document business architecture and product functionality to ensure clarity, alignment, and knowledge sharing
• Foster a culture of accountability, collaboration, and coaching team members while modeling execution excellence

Minimum Qualifications

Salary Range

$90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally : competitive base salaries, bonus incentives, 6% company match on retirement savings plan, free financial coaching and financial well-being support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working model with hybrid, onsite or virtual arrangements depending on role and business need, 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy, free access to global on-site wellness centers staffed with nurses and doctors (depending on location), free and confidential counseling support through our Healthy Minds program, career development and training opportunities. For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job : Marketing

Primary Location : US-New York-New York

Other Locations : US-Arizona-Phoenix, US-Georgia-Atlanta, US-Utah-Sandy, US-Florida-Sunrise

Schedule : Full-time

Req ID : 25016105