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Supervisor, Healthcare Services Operations Support (must reside in NY)

Supervisor, Healthcare Services Operations Support (must reside in NY)

Molina HealthcareNew York, NY, US
11 hours ago
Job type
  • Full-time
Job description

Job Description

JOB DESCRIPTION Job SummaryLeads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and / or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care. \n

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\n Essential Job Duties \n

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  • Supervises healthcare services operations support team members within Molina's clinical / healthcare services function, which may include care review, care management, and / or correspondence processing, etc. \n

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  • Researches and analyzes the workflow of the department, and offers suggestions for improvement and / or changes to leadership; assists with the implementation of changes. \n
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  • Conducts employee and team productivity / quality assurance checks and documents results for accuracy and time compliance. \n
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  • Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement. \n
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  • Assists in the development and implementation of internal desktop processes and procedures. \n
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  • Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers. \n
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    \n Required Qualifications

  • At least 5 years of operations or administrative experience in health care, preferably within a managed care setting, or equivalent combination of relevant education and experience. \n
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  • Strong analytic and problem-solving abilities.                 \n
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  • Strong organizational and time-management skills. \n
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  • Ability to multi-task and meet project deadlines. \n
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  • Attention to detail. \n
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  • Ability to build relationships and collaborate cross-functionally. \n
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  • Excellent verbal and written communication skills. \n
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  • Microsoft Office suite / applicable software program(s) proficiency.                                                                                          \n
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    \n Preferred Qualifications \n

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  • Supervisory / leadership experience. \n
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    \n To all current Molina employees : If you are interested in applying for this position, please apply through the Internal Job Board. \n

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    \n Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V

    Pay Range : $64,350 - $106,214 / ANNUAL

  • Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.
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    Operation Supervisor • New York, NY, US

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