DRC-Help Desk Analyst 2-HDA2

AM-Brian Gross

Interviews will be onsite. Location TBD after candidate screening.

Candidates will work onsite in Franklin or Madison County.

Job Description :

Independently installs, maintains, configures, upgrades, and administers hardware and / or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.

Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.

Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.

Interfaces with other platforms from bothhardware and software perspectives.

Provides informal mentorship opportunities topeers and / or lower-level staff through conversation, observation, or technicaldocumentation.

Responds verbally and in writing to questionsand concerns.

Performs other duties as assigned.

Strong experience supporting Windows 11

Experience with file server management, activedirectory, GPO settings.

Travel is required

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Diagnoses, analyzes, and resolves issues for customers across multiple technological domains

Required

Years

Strong experience supporting Windows 11

Required

Years

Experience with file server management, active directory, GPO settings

Required

Years

Very extensive knowledge with Windows 11, active directory, GPO settings

Required

Years

Demonstrates strong technical proficiency in operating systems (Windows, macOS)

Required

Years

Experience with the Service Now IT service management application.

Required

Years

Questions

No.

Question

Question1

Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor and make them ineligible for rehire in the program.

Question2

Please note : The selected candidate(s) must accept the offered position within 48 hours of vendor notification. Failure to do so will result in DRC moving to their next candidate choice. Do you accept?

Question3

Once a candidate accepts an offered position, ALL compliance items listed under the Compliance tab on the candidate record must be completed within 5 business days and uploaded into Vector. Failure to do so will result in DRC moving to their next candidate choice. Do you accept?

Question4

Candidates must be located within the state of Ohio. Where is your does your candidate currently reside?

Question5

Travel may be required throughout the state of Ohio. Does your candidate accept?