Customer Success Representative

A company is looking for a Customer Success Digital Representative to provide exceptional support to customers through various communication channels.

Key Responsibilities

Assist customers with inquiries and provide solutions via chat, email, and phone calls

Build strong relationships with customers and ensure exceptional service in every interaction

Collaborate with cross-functional teams to resolve issues and contribute to continuous improvement initiatives

Required Qualifications

Must pass a typing speed and accuracy test

Must be 21 years of age or older

Prior customer service experience in a multi-channel e-commerce environment

Tech-savviness and familiarity with customer service tools and software

Flexibility to work in shifts, including evenings and weekends