Talent.com
Lead CSR/Teller - Beech Grove (Indianapolis, IN) - Full-Time
Lead CSR/Teller - Beech Grove (Indianapolis, IN) - Full-TimeFifth Third Bancorp • Beech Grove, IN, US
Lead CSR / Teller - Beech Grove (Indianapolis, IN) - Full-Time

Lead CSR / Teller - Beech Grove (Indianapolis, IN) - Full-Time

Fifth Third Bancorp • Beech Grove, IN, US
1 day ago
Job type
  • Full-time
Job description

Lead Csr / Teller - Beech Grove (Indianapolis, In) - Full-Time

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

General Function :

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties And Responsibilities :

Customer Experience :

Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

Provide follow up to customer questions and find solutions to address issues

Be responsive and timely with correspondence to keep lines of communication open and clear

Maintain a position of trust and responsibility by keeping all customer business confidential

Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations :

Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.

Partner with Financial Center Manager to gather and report monthly FCA requests.

Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.

Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.

Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Assist in training newly hired Customer Service Representative

Referrals :

During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

Build and maintain a working knowledge of the Retail products and services offered

Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned

Supervisory Responsibilities : None.

Minimum Knowledge, Skills And Abilities Required :

High school diploma / GED.

Work involves extensive cash handling.

Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.

Work involves contact with the public, adhere to dress code guidelines.

Must have the ability to interact comfortably and confidently with the public.

Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Act as a leader and a resource for both customers and platform team.

Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

Need to have flexibility in scheduling.

Working Conditions :

Normal office environment.

Extensive viewing of computer screens.

Location Indianapolis, Indiana 46203

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Create a job alert for this search

Lead • Beech Grove, IN, US

Related jobs
Lead CSR / Teller - Capital Center - Full Time

Lead CSR / Teller - Capital Center - Full Time

Fifth Third Bank • Indianapolis, IN, United States
Full-time
Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Provide excellent customer ser...Show more
Last updated: 16 days ago • Promoted
Lead CSR / Teller - Washington Village (Indianapolis), IN - Full-Time

Lead CSR / Teller - Washington Village (Indianapolis), IN - Full-Time

Fifth Third Bank • Indianapolis, IN, United States
Full-time
Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Provide excellent customer ser...Show more
Last updated: 30+ days ago • Promoted
CSR / Teller - Columbus North, IN - Part-Time

CSR / Teller - Columbus North, IN - Part-Time

Fifth Third Bancorp • Columbus, IN, US
Part-time
CSR / Teller - Columbus North, IN - Part-Time.Make banking a Fifth Third better.We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fif...Show more
Last updated: 30+ days ago • Promoted
CSR / Teller - Columbus North, IN - Part-Time

CSR / Teller - Columbus North, IN - Part-Time

Fifth Third Bank • Columbus, IN, United States
Part-time
Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION : Provide exce...Show more
Last updated: 30+ days ago • Promoted
Travel Occupational Therapist (OT) - $1,693 to $1,955 per week in Pendleton, IN

Travel Occupational Therapist (OT) - $1,693 to $1,955 per week in Pendleton, IN

AlliedTravelCareers • Pendleton, IN, US
Full-time
AlliedTravelCareers is working with National Staffing Solutions to find a qualified Occupational Therapist (OT) in Pendleton, Indiana, 46064!. Details of the OT opening in Pendleton, IN : .Anticipated...Show more
Last updated: 30+ days ago • Promoted
Lead CSR / Teller - Fort Harrison, IN - Full-Time

Lead CSR / Teller - Fort Harrison, IN - Full-Time

Fifth Third Bank • Indianapolis, IN, United States
Full-time
Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Provide excellent customer ser...Show more
Last updated: 10 days ago • Promoted
Lead CSR / Teller - Capital Center - Full Time

Lead CSR / Teller - Capital Center - Full Time

Fifth Third Bancorp • Indianapolis, IN, US
Full-time
Lead Csr / Teller - Capital Center - Full Time.Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fi...Show more
Last updated: 16 days ago • Promoted
Team Lead

Team Lead

Rack Room Shoes • Indianapolis, IN, US
Part-time
Location : Indianapolis, Indiana US.The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies...Show more
Last updated: 30+ days ago • Promoted
Lead CSR / Teller - Beech Grove (Indianapolis, IN) - Full-Time

Lead CSR / Teller - Beech Grove (Indianapolis, IN) - Full-Time

Fifth Third Bank • Indianapolis, IN, United States
Full-time
Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Provide excellent customer ser...Show more
Last updated: 2 days ago • Promoted
Lead CSR / Teller - Washington Village (Indianapolis), IN - Full-Time

Lead CSR / Teller - Washington Village (Indianapolis), IN - Full-Time

Fifth Third Bancorp • Indianapolis, IN, US
Full-time
Lead Csr / Teller - Washington Village (Indianapolis), In - Full-Time.Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a ...Show more
Last updated: 30+ days ago • Promoted
Lead Teller

Lead Teller

PNC • Anderson, IN, US
Full-time +1
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...Show more
Last updated: 22 days ago • Promoted
Travel Occupational Therapist (OT) - $1,783 to $1,977 per week in Pendleton, IN

Travel Occupational Therapist (OT) - $1,783 to $1,977 per week in Pendleton, IN

AlliedTravelCareers • Pendleton, IN, US
Full-time
AlliedTravelCareers is working with LRS Healthcare to find a qualified Occupational Therapist (OT) in Pendleton, Indiana, 46064!. Ready to start your next travel adventure? LRS Healthcare offers a f...Show more
Last updated: 30+ days ago • Promoted
Customs Brokerage Team Lead

Customs Brokerage Team Lead

DHL Global Forwarding • Indianapolis, IN, United States
Full-time
The Sector Team lead is responsible for processing shipments to meet their daily KPI.The team lead may be responsible to produce more files dependent on the direction from the Sector Manager or the...Show more
Last updated: 8 days ago • Promoted
Abercrombie & Fitch - Key Lead, Indiana PO

Abercrombie & Fitch - Key Lead, Indiana PO

Abercrombie and Fitch Co. • Edinburgh, IN, US
Full-time
The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, with over 750 stores across North America, Europe, Asia and the Middle ...Show more
Last updated: 5 days ago • Promoted
Travel Occupational Therapist (OT) - $1,958 per week in Pendleton, IN

Travel Occupational Therapist (OT) - $1,958 per week in Pendleton, IN

AlliedTravelCareers • Pendleton, IN, US
Full-time
AlliedTravelCareers is working with Centra Healthcare Solutions to find a qualified Occupational Therapist (OT) in Pendleton, Indiana, 46064!. Centra Healthcare Solutions is seeking an experienced O...Show more
Last updated: 30+ days ago • Promoted
Travel Occupational Therapist (OT) - $1,835 to $2,035 per week in Pendleton, IN

Travel Occupational Therapist (OT) - $1,835 to $2,035 per week in Pendleton, IN

AlliedTravelCareers • Pendleton, IN, US
Full-time
AlliedTravelCareers is working with Ventura MedStaff to find a qualified Occupational Therapist (OT) in Pendleton, Indiana, 46064!. Are you ready to take your Travel career to the next level? See p...Show more
Last updated: 30+ days ago • Promoted
Travel Occupational Therapist (OT) - $1,909 per week in Pendleton, IN

Travel Occupational Therapist (OT) - $1,909 per week in Pendleton, IN

AlliedTravelCareers • Pendleton, IN, US
Full-time
AlliedTravelCareers is working with Skyline Med Staff to find a qualified Occupational Therapist (OT) in Pendleton, Indiana, 46064!. Join the Top- Rated Travel Healthcare Team! Skyline Med Staff wa...Show more
Last updated: 30+ days ago • Promoted
Travel Occupational Therapist (OT) - $1,802 to $2,002 per week in Pendleton, IN

Travel Occupational Therapist (OT) - $1,802 to $2,002 per week in Pendleton, IN

AlliedTravelCareers • Pendleton, IN, US
Full-time +1
AlliedTravelCareers is working with Jackson Therapy Partners to find a qualified Occupational Therapist (OT) in Pendleton, Indiana, 46064!. Make a meaningful difference as a travel OT with Jackson T...Show more
Last updated: 1 day ago • Promoted