Collections Manager

Collections Manager

10003061

Fairfax, VA

Classified Staff

Opening on : Aug 15 2025

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Department : Fiscal Services

Classification : Financial Svcs Specialist 1

Job Category : Classified Staff

Job Type : Full-time (1.0 FTE, 40 hrs / wk)

Location : Fairfax, VA

Workplace Type : On Site Required

Sponsorship Eligibility : Not eligible for visa sponsorship

Pay Band : 04

Salary : Starting at $60k, commensurate with education and experience

Criminal Background Check : Yes

Financial Background Check : Yes

About the Department :

The Student Accounts Office provides professional, efficient, and effective payment, deposit, and receivable collection services to students, parents, faculty, and staff; and maintains internal controls to ensure associated financial transactions are accurately processed and proper records are maintained.

About the Position :

The Collections Manager directs departmental activities in a manner that applies policies fairly, maximizes service, and ensures procedures support fiscal responsibility and accountability.

Responsibilities : Leadership

• Responsible for the supervision of the Account Loan Management team to deliver exemplary service to students, as well as internal and external customers;
• Ensures staff is knowledgeable with office policies and procedures and committed to the highest level of customer service.;
• Coordinates and assists with appropriate outreach to students with past due balances, and handles escalated matters as needed.;
• Responsible for all aspects of performance management including training, goal setting, monitoring and delivery of work efforts, and providing feedback through verbal updates and written performance reviews to the team; and
• Adheres to legal and university policies and procedures and undertakes disciplinary actions as needed.

Compliance and Financial Controls

Monthly Clearing Account Reconciliations and Other Duties

Required Qualifications :

Preferred Qualifications :

Instructions to Applicants :

For full consideration, applicants must apply for Collections Manager at https : / / jobs.gmu.edu / . Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter / Letter of Intent with Resume for review.

Posting Open Date : August 15, 2025

For Full Consideration, Apply by : August 28, 2025

Open Until Filled : Yes