Mitigation Project Director

Job Description

Job Description

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild—we build trust.

Kustom US, Inc. is seeking a Mitigation Project Direct at our Sacramento, CA location. The Mitigation Project Director is responsible for overseeing and managing all aspects of mitigation projects, including initial contact, customer communication, dispatch, on-site procedures, estimation, billing, and collections. This role is key in ensuring seamless execution, upholding safety and quality standards, and achieving client satisfaction.

Location : Gold River, CA

Salary Range : $80,000- $100,000 + quarterly incentive structure

Key Responsibilities :

Initial Contact :

• Oversee response to incoming calls and accurate lead detail entry into DASH.
• Assign leads to the Mitigation Team, ensuring timely responses.

Customer Communication & Dispatch :

On-site Procedures :

Estimation & Billing :

Collections : Oversee payment follow-ups and collection strategies.

Qualifications :

Benefits :

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc.

Kustom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.