Sr. Training & Education Consultant

Overview

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

About the role :

Within SDS Readiness and Education, the Training and Education team is responsible for developing, delivering, and continuously improving product training for associates and customers using MMS solutions. Training and Education Consultants utilize their experience, knowledge, and skills to implement key components of the Readiness and Education strategy. They participate in Readiness product core teams and oversee all aspects of training and education. Their day-to-day activities include developing product training curricula, delivering virtual synchronous training across multiple time zones, conducting onsite in-person classroom training, supporting cross-functional projects / programs, and identifying and implementing continuous education improvements.

The Sr. Training and Education Consultant will exhibit comprehensive knowledge of multiple MMS supported products and programs, including workflows, processes, and impacts. This role is dedicated to ensuring that all product training and education adhere to industry standards, comply with regulatory requirements, and effectively address business and customer needs. This is achieved through meaningful training application, leveraging standardized approved tools, resulting in competently prepared associates and customers. Additionally, the role focuses on continuously improving curricula to enhance the knowledge growth of our associates and customers. The primary focuses of this role will be Parata Max products / solutions and SynMed (XF and Ultra) products / solutions for the Field Service and customer audiences. Ideal candidate will have demonstrated Field Service competence on one or more primary focus products.

This position will be onsite at the Durham, NC location 4 days a week.

This position does not offer relocation assistance

Key responsibilities will include :

Collaborate with SDS Readiness & Education team members to provide subject-matter expertise and guide the creation of educational materials and curricula plans.

Maintain comprehensive knowledge of assigned MMS products, processes, and services.

Actively engage in readiness activities for upcoming releases of assigned products, processes, and services.

Use workflow assessments, optimization engagements, and change leadership principles to enhance product adoption and utilization.

Work effectively across diverse teams, cultures, and time zones.

Integrate the voice of the customer (VOC) and voice of the associate (VOA) to ensure satisfaction and continuous program improvement.

Evaluate the workflow impact of new product releases and convert information into educational materials.

Expertly lead and facilitate in-person or virtual training sessions for customers and associates on assigned products, services, and processes.

Apply various training methodologies and adult learning principles to deliver engaging training.

Develop and maintain instructor-led course materials, including instructor guides, student guides, PowerPoint slides, assessments, and other relevant materials.

Utilize technology and tools to enhance instruction.

Participate in or conduct course needs assessments and evaluations to drive continuous improvement.

Ensure training schedules, tools, and environments are up to date to facilitate effective and efficient training delivery.

Continuously improve knowledge in the field of education / learning by remaining current with the latest tools, techniques, best practices, and demonstrating innovation in teaching.

Manage registration and credit for completion of instructor-led courses in customer and associate learning management systems (LMS)

Education and experience required :

Bachelor's degree preferred or equivalent of 3 - 5 years' experience in pharmacy automation and / or healthcare technology.

Demonstrated experience training participants from diverse technical, clinical, and biomedical backgrounds.

Knowledgeable in the effective application of adult learning principles.

Ability to understand and explain highly technical content to multiple audience backgrounds / experiences.

Capability and willingness to expand expertise to BD products and solutions beyond current knowledge base.

Strong decision-making and time management skills that meet defined deliverables / expectations.

Experience in developing and delivering training programs, educational materials, and online tools.

Must possess and maintain a valid driver's license and be at least 21 years old to meet BD's auto safety standards.

Ability to work independently from office setting and maintain a professional online presence.

Flexible working hours, including some nights and weekends, and up to 25% travel are necessary.

Upon hire, must provide proof of and maintain current immunizations, and obtain additional immunizations as required by business or location.

On-site requirement

This position is on-site at the Durham, NC location 4 days a week.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Click on Apply if this sounds like you!

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https : / / bd.com / careers

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Primary Work Location : USA NC - Durham - Roche Drive

Work Shift

Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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