Senior Retail IT Specialist

Summary You will be evaluated for this position based on how well you meet the qualifications below. Your resume / application must demonstrate the required experience / education. Please see additional information on how your application is evaluated. Responsibilities The Sr. Retail Information Technology Specialist is pivotal in managing and optimizing a multifaceted IT network infrastructure tailored for retail operations across the organization. This role oversees the seamless integration of network systems in retail environments, including Point of Sale (POS) systems, premise cabling, and infrastructure renovations. The specialist is responsible for evaluating, planning, designing, installing, administering, and supporting a robust WAN / LAN architecture optimized for retail needs. Responsibilities extend to troubleshooting complex network issues, ensuring secure and reliable connectivity, and enhancing network performance to support organizational objectives. Additionally, this role focuses on retail-specific IT systems, ensuring compliance with Payment Card Industry (PCI) standards, optimizing checkout processes, and managing network connectivity for POS and inventory systems. The Sr. Retail IT Specialist designs and manages the structural integrity of retail network systems, integrating advanced technologies with existing WAN and LAN configurations. This includes the strategic deployment of routers, firewalls, switches, and wireless devices, crafting a resilient, scalable, and secure network infrastructure optimized for the unique demands of retail environments. Operating with considerable independence, the Sr. Retail IT Specialist spearheads major network projects, including store infrastructure upgrades and network enhancements, providing expert guidance across the organization. Collaboration with IT and retail teams is essential to ensure alignment between technical and business strategies in support of retail operations. Exhibiting exceptional written and verbal communication skills, the Sr. Retail IT Specialist is capable of articulating complex technical concepts to various audiences, including executive management and technical teams, ensuring clarity and actionable understanding of IT initiatives that impact retail environments. Includes participation in off-hour changes, on-call duties, and other tasks necessary to support and maintain the organization's retail IT infrastructure. Other duties as assigned. Requirements Conditions of Employment OTHER ESSENTIAL INFORMATION : Selectee will be required to participate in Direct Deposit / Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes. Males born after 12 / 31 / 59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute. Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment. Applicants may not be employed in the chain of command of their relatives. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. Qualifications Minimum : Bachelor's Degree in Computer Science, Information Technology or a closely related field; or a high school diploma / GED or six years of appropriate related experience. Extensive expertise in architecting, configuring, implementing, administering, and troubleshooting distributed Windows servers and desktop operating systems (Win11), along with network routers, switches, and wireless access points / controllers in a multi-location environment. Expertise in networking protocols essential for Windows Server administration and support, including AD, TCP / IP, WINS, DNS, DHCP. Demonstrated experience in implementing, migrating, managing, and operating systems / applications in an enterprise cloud environment. Willingness to frequently travel to meet project requirements and facilitate network deployments across sites. Must be able to lift 30 lbs. Preferred (in addition to the minimum) : Active BICSI Installer certification. Active Microsoft MCSE and / or CCNA, CCNP certification or equivalent. Project management experience and familiarity with various SDLC disciplines. Education Please read the "Qualifications" section. Additional Information USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS : By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service. Paid Annual and Sick Leave Holiday Pay Medical / Dental / Vision Insurance Flexible / Dependent Spending Account Pension Plan 401k Savings Plan Life Insurance Short Term / Long Term Disability Tuition Assistance Paid Parental Leave