Service Support Manager

Job Description

Job Description

Service Support Manager – Job Description

Position Overview :

The Service Support Manager will lead the transformation of the service organization from a cost center to a profit center, driving value through rapid response and hands-on service delivery. This role is pivotal to the organization’s plan to triple its size within two years and will require a blend of technical expertise, strategic thinking, and strong leadership.

Key Responsibilities

Execute Service Strategy : Implement the new service model focused on rapid response to customer issues and boots-on-ground support.

Training & Development : Design, develop, and deliver training programs for service staff to ensure high-quality customer support.

Cross-Functional Collaboration : Work closely with engineering and sales teams to create and price aftermarket parts kits, ensuring alignment with organizational goals.

Customer Issue Resolution : Lead efforts to resolve customer issues swiftly and effectively, maintaining high satisfaction levels.

Organizational Growth : Contribute to the plan to grow the service organization threefold within two years by identifying opportunities for expansion and efficiency.

On-Call Availability : Maintain readiness to respond to urgent service needs as the role requires on-call availability.

Candidate Profile & Requirements

Experience : Significant hands-on HVAC field experience is essential.

Managerial Skills : Proven ability to manage teams, drive strategic initiatives, and oversee technical troubleshooting.

Technical & Strategic Acumen : Ability to balance immediate technical problem-solving with long-term strategic planning.

Collaboration : Strong interpersonal skills to work with engineering, sales, and other departments.

Adaptability : Comfortable working in a dynamic, growth-focused environment.

Compensation & Expectations

Salary Range : $105,000 to $115,000, commensurate with managerial and technical experience.

On-Call Requirement : The position requires on-call availability for urgent service needs.

Health, Dental, and Vision

PTO and Sick Days

401k Match

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.lhh.com / us / en / candidate -privacy

Pay Details : $105,000.00 to $115,000.00 per year

Search managed by : Tommy Connor

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.