Member Advocate

About Us :

Partnership Health Center (PHC) is an outpatient healthcare facility for employees and dependents covered under employer health plans. PHC offers a wide range of services, including primary and preventive care, behavioral health, physical therapy, pharmacy, and more.

This position is part time, 24 hours per week.

Position Summary :

We are seeking a self-disciplined, energetic, and compassionate Part-Time Member Advocate (24 hours per week) to join our on-site team. As a key part of the Partnership Health Center, you will help members, and their dependents navigate the complexities of the healthcare system with clarity, care, and expert support.

Member Advocate Job Functions, including but not limited to :

• Assist members with questions regarding benefits, network access, prior authorizations, and claim processing
• Manage certain insurance carrier communications for members
• Build and maintain relationships with client's administrative personnel to ensure client satisfaction, including but not limited to assisting with administration of wellness programs, health fairs, and health center promotional efforts
• Provide administrative support to clinical staff as directed, including provider credentialing processes and vaccinations programs.

Qualifications

Education