Support Engineer

A company is looking for a Support Engineer.

Key Responsibilities

Provide world-class technical support via phone, email, and remote desktop connections while meeting SLA requirements

Investigate, analyze, and resolve complex issues across various platforms and software systems

Create and maintain comprehensive Knowledge Base documentation for internal and external use

Required Qualifications, Training, and Education

2+ years of experience in developing, implementing, or supporting technical solutions in Mainframe

Bachelor's or master's degree in Computer Science, Systems Engineering, Management Information Systems, or a related field, or equivalent work experience

Customer-facing software support and / or consulting experience

Technical experience with mainframe software and tools such as SMP / E, RACF, and JCL

Familiarity with obtaining debug information from joblogs, syslogs, dumps, and traps